Frequently Asked Questions

How can I pay when I shop at Kitchen Stuff Plus?

In-store
We accept Interac/Debit, cash, Visa, MasterCard and Discover cards. You can also use Kitchen Stuff Plus gift cards at any of our store locations.

Online Orders
We currently accept Visa, MasterCard, Discover and PayPal. Sorry, we do not currently accept gift cards (including Kitchen Stuff Plus, Visa Giftcards and Mastercard GiftCards).

Regarding PayPal
We reserve the right to decline PayPal orders with an "Unconfirmed Address".

International Orders
As of January 1, 2012, we only accept credit cards from Canada or the US. International payment methods are not accepted.

Can I order over the phone?

For security reasons, we do not accept orders over the phone. If you're not sure how to order online or need help placing your order, we would be more than happy to walk you through the process. Please contact us!

Can I send an order as a gift?

Yes! When you check out you can choose to send the order to anyone in Canada! You can also include a gift note for free. Our packing slips do not include price details, so your recipient will never know what a great deal you got.

How much does shipping cost?

You pay only what Canada Post charges - we never charge extra handling fees!

When you provide a postal code on the shopping cart checkout page, you will receive our most accurate shipping rate quote based on the items in your cart. We send your postal code and the cubic volume and weight of your order to Canada Post, and they provide the shipping quote directly to you. You will be charged the actual dollar value of the shipping quote displayed during checkout.

Although we make every effort to ensure these quotes are accurate, we reserve the right to refuse orders with major discrepancies between Canada Post's shipping quote, and our actual shipping cost.

 

For sample shipping rates, please check our full shipping information page.

 

What if I need to change or cancel to my order?

As long as your order has not been sent, you can make changes or cancel your order by signing in to My Account using the e-mail and password associated with your order.

 

How long will it take to process my order?

90% of our orders are shipped within one business day. However, there are a few exceptions.

If your order contains items that are backordered, special order, or limited availability, your whole order will be held until these items are ready to ship.

If your order is flagged as a security risk, it will be held until we can verify the information in question.

For full details on processing times, please check our full Shipping Information page.

 

Once my order ships, when will I receive it?

Shipping times vary greatly depending on the level of Canada Post Service selected at checkout, the order destination and other external factors.

Fastest case orders (local to the GTA, Express Post Service level) could arrive in one business day. Slowest case orders could take up to four weeks to arrive.

For full details on processing times, please check our full Shipping Information page.

 

Do I get a tracking number for my order?

When your order is shipped from our warehouse, you will receive an e-mail confirming your order was shipped, and will be provided with one tracking number per box shipped.

You can track all of your orders by logging in to My Account.

Delivery Attempts

Canada Post will attempt to deliver your package once. If no one is home to sign for it and there is no safe place to leave the package, it will be delivered to the Canada Post outlet for your area. You are responsible for picking up the package from this outlet.

If your order is not delivered successfully after one attempt, a paper Delivery Notice will be left for you. In case this notice is lost or not received, you can also find out where to pick up your package by logging in to My Account.

My order didn't arrive! What should I do?

Before calling to report your package missing, please check your order status by logging in to My Account. If Canada Post attempted to deliver your order once, you may need to pick it up at your local Canada Post outlet.

If there hasn't been an attempted delivery and more days have passed than what is shown in the Expected Shipping Times section above, please contact us right away. We will open an investigation with Canada Post on your behalf. Canada Post investigations take up to five business days for orders shipped to a Canadian address.

 

We cannot re-ship or refund your order during this waiting period as orders are usually found and delivered by Canada Post. If you cannot wait for the investigation to be completed, you will need to place a second order (paid in full). You may return the first order once it is received.

 

Found Orders: will be delivered to you immediately and the investigation will be closed. No further action is required.

 

Undeliverable Orders (Shipping, Labling or Other Sender Error): Will be returned to sender (us) and we will re-ship it to you at no cost.

 

Undeliverable Orders (Address, Postal Code or Other Customer Checkout Error): Will be returned to sender (us) and we will re-ship your order on a case by case basis at the descretion of Kitchen Stuff Plus.

 

Orders Declared Lost or Stolen: On a case by case basis we will either replace or refund your order at no additional cost to you.

Taxes & Brokerage

As required by Canadian law, taxes will be applied to your total order (cost of goods plus all shipping and handling). This will be reflected in your order total at checkout. All applicable taxes will be charged based on the province your order is being shipped to.

What is your return policy?

At Kitchen Stuff Plus we're proud of our product quality, value and wide selection. If for any reason you're not satisfied with your online or in-store purchase, we offer a variety of refund and exchange options.

Please see our detailed return policy here.

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Prices are in CDN Dollars