Privacy Policy

Protecting Your Privacy

At Kitchen Stuff Plus, we offer our customers the opportunity to browse or shop online in a secure manner. The security of your information is of utmost importance to us and, as such, we provide the highest level of secure payment processing available today.

When using our web site, we do not gather any personal information without your consent. We may track domain addresses from which customers visit us in order to analyze trends and statistics but your personal information will remain anonymous.

What We Collect From You

(a) When placing an order on our web site:
We collect your name, full billing and shipping addresses, e-mail address and phone number that you are authorizing Kitchen Stuff Plus to use in order to process your order.
You are not required to subscribe to our e-mail campaigns as an e-commerce customer.

(b) When signing-up for our promotional e-mails:
We required only your e-mail address which becomes part of our database. After signing up, you will receive a confirmation email in your inbox, clicking the confirmation email will help us ensure that we are communicating with to the right email address and provide us permission to continue sending you offers and promotions. Once you comfirm your email address you will begin receiving our regular promotional e-mails. You may unsubscribe at any time following the link at the bottom of each e-mail.

If you choose not to provide any of the above information, you will be unable to shop online, enter our shopping spree, receive our promotional e-mails or join our Housewares Club.

How We Use This Information Internally

The information we gather from our customers is used in several ways. For instance, if you are shopping online, the information gathered is used to ship the product to you and analyze where our customers are located. We may also use this information to notify you of new and exciting products and special offers or to let you know of any important changes at Kitchen Stuff Plus. Customer information also helps us to analyze the use of our web site to see what you use most so we may improve the services we offer.

Use of this information by affiliated third parties

We will not sell, rent, give or share your name, postal address, e-mail address and any other personal information about you or your account to anyone or any organization that is not affiliated with Kitchen Stuff Plus.

Affiliated third parties who are approved to work with Kitchen Stuff Plus will use this information confidentially to help get important Kitchen Stuff Plus information to you. These parties may include ad agencies, mailing houses, vendors or other business specialists who have been selected by Kitchen Stuff Plus to help execute and deliver promotional marketing materials to our customers that are controlled by Kitchen Stuff Plus.

Links to 3rd Party Websites & Services

Our website provides links to 3rd parties that you customers may be interested in. Kitchen Stuff Plus is not responsible for these sites, nor the content on them. If you choose to explore these sites and services, we suggest that you carefully review their individual Privacy Policies.

Shopping At Kitchen Stuff Plus Is Secure

Kitchen Stuff Plus, in conjunction with Beanstream, offers you every assurance that your credit card information will be transmitted in a secure environment solely for the purpose of your transaction which is processed through Beanstream's Internet eCommerce Payment Gateway.

Because many customers are concerned about shopping online, Kitchen Stuff Plus has partnered with Global Payments (our merchant services provider) and Beanstream in order to ensure that the highest level of security is available on our site.
Credit card information is encrypted and sent to Beanstream's servers. The information is parsed into a format that is understood by Global Payments’ gateway and is sent to Global Payments via the Internet. Once Global Payments receives this information, it is passed through to the banking network. Kitchen Stuff Plus' account is credited, your credit card account is debited and an authorization is sent back to Beanstream's servers. At this point, a receipt is generated and sent to your web browser and an e-mail order notification is sent to us. This all takes place in less than 30 seconds.

Beanstream takes reasonable efforts to ensure that both Kitchen Stuff Plus and our customers can securely use Beanstream. You can feel confident entering your credit card number on Beanstream's secure encrypted site because we never see the credit card number and we do not have to store credit card information in our databases.

128-Bit Encryption: Beanstream uses industry standard security features. For this reason, Beanstream requires that all customers who would like to purchase items from Kitchen Stuff Plus have a browser with 128-bit encryption. This is a standard feature with all of the latest browsers and can be downloaded for free from most browsers.

Cookies

"Cookies" are small amounts of data that are stored on your computer, that help us process transactions online and maintain your wish lists and shopping cart. This data is helpful in being able to provide you with a consistent on-line experience. These flags also helps us improve our site and help optimize our online advertising. We never use cookies to save passwords, credit card numbers or other highly confidential information. However, we may use them to provide enhanced online marketing based on your interests and preferences.

Shopping In Our Stores

For security purposes, our premises are monitored by video surveillance.

Personal information and recordings collected through video surveillance may be disclosed to third parties such as law enforcement officials, at our discretion. This disclosure may occur if we determine that there is or has been a threat to the security of our premises, employees or customers or if a violation of any law is anticipated or has occurred.

Update Your Information

Updating your contact information is quick and easy. You may update your infomration in store at the POS, or contact us, including your previous and current full name, mailing address, email address and phone number.

Removal of Personal Information

As mentioned above we may collect and store your name, e-mail and mailing addresses. You may contact us at anytime to have your personal detail removed from our databases. To unsubsctibe from our email contact lists, please click the unsubscribe (opt-out) link at the bottom of all of our marketing communications.

Children's Privacy

Kitchen Stuff Plus considers the privacy of children and does not knowingly accept personal information from any child. If brought to our attention that an e-mail subscriber is under age, we will immediately remove all personal and identifiable information from our records.

Privacy Policy Updates

Efforts to bring new services, ideas and partners to benefit our customers may make it necessary to amend our Privacy Policy. If this occurs, we will post the new policy on our Web site and in our stores. Once posted, the new policy will go into effect immediately, replacing any previously stated policy.

Questions

If you have any questions regarding our Privacy Policy, we will do our best to answer them. Here's how to contact us:

  • Telephone: (416) 944-2847 x106
  • E-Mail: contactus@kitchenstuffplus.com
  • Corporate Address: 125 Tycos Drive, Toronto, Ontario Canada M6B 1W6

 

Last updated: March 7th, 2013

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