Return Policy

At Kitchen Stuff Plus, we're proud of the quality, value and wide selection of what we sell. If you are dissatisfied with your purchase please view our return policy below:

In-store purchases with a reciept

Changed your mind? Simply return the unused item in its original packaging. Only products that can be sold as new will be accepted for return. No exceptions.

Within 30 days, we will offer a full refund in the same tender as the original purchase.

After 30 days, you will receive a credit note at the item's current selling price or the original purchase price, whichever is less. Items will be accepted for return only if still stocked in our stores. No refunds will be issued without a receipt.

In-store purchases without a receipt

We will issue you a credit note at a value equal to the item's lowest selling price in the last 90 days. Photo I.D. will be required. No refunds under any circumstances. We reserve the right to refuse any return if original receipt is not provided.

Returning online orders to a store location

You may return online orders at any of our store locations. You'll be asked for the phone number used when placing the web order, which will be used to confirm your original purchase. If your order was processed using PayPal, a credit note is the only refund option available in-store.


All in-store returns must comply with our In-store Return Policy.

Returning online orders by mail

If your package arrives damaged or defective (or you've simply changed your mind), and you are unable to return it to a store location, we will arrange to replace it by mail.

Please e-mail us at wwwcare@kitchenstuffplus.com within 30 days of receipt of product.

E-mail inquiries will be replied from Monday to Friday during regular business hours.

Please provide the following:

  • Original invoice number (found on your packing slip, example: KSPW38493)
  • The product code of the unused item, in its original packaging
  • Size of the item's box you will be sending
  • IMPORTANT: Please do not send back orders before contacting us.


We will not accept returns or exchanges on used items or items without original packaging under any circumstances. Unless an incorrect or damaged item has been sent to you, the shipping charge will be your responsibility.


If you change your mind about the product, you must send the package with the freight prepaid otherwise the package will be refused. You can also go to any of our convenient locations to return or exchange your items. Simply bring in the item and the receipt that was sent to you with your purchase.

Exceptions to our return policies

Used or without original packaging
We will not accept returns or exchanges on used items or items without original packaging under any circumstances.


Final Sale items
In-store signage and price tags clearly mark selected items as "Final Sale". In these cases, the prices are so low (often below cost) that we will not accept the merchandise for return.


Seasonal items
We will accept seasonal items only if returned at least 7 days prior to the event date (Halloween, Christmas, Valentine's Day, Easter, etc.) or earlier. Summer items (plastic patioware, garden items, outdoor candles, etc.) will be accepted before August 15th only. After these dates, seasonal items are a FINAL SALE.


Appliances
Appliances are covered by manufacturer's warranties, which vary depending on the brand. Kitchen Stuff Plus DOES NOT honour appliance warranties. However, we are able to accept returns on defective appliances within 30 days from the purchase date. After 30 days, customers must follow the manufacturer's warranty instructions and return the product to one of their service centres. We will be happy to direct you to the nearest location.


Warehouse Sale
Items purchased at any of our warehouse or sidewalk sales are final sale. No refunds or exchanges.
We will, however, replace any items that are defective where possible.

 

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