Shipping Information

Canada Post Logo

 

We are proud to ship exclusively with Canada Post.

 




NEW FEATURE!


Have your order Delivered To Your Post Office! Avoid delivery delays and pick up your order where and when it is convenient for you! Choose the post office near your home, office or even your cottage! Click Here to visit canadapost.ca for more details!

 

Order Processing Time*

Applicable to orders received before 2pm EST.

Orders are held until all items are available to ship together unless otherwise specified.


Item Status Processing Time
In Stock 1 Business Day
Limited Availability 1-5 Business Days
Back Ordered Varies**
Special Order Varies**

* This is a guideline only, not a guaranteed processing time. Excludes large quantity orders.

We reserve the right to hold orders due to security concerns.

** Processing time varies depending on when our vendor / manufacturer makes the item available

Expected Shipping Times*

From order ship date, after order is processed (see Order Processing Time above).

You will receive an e-mail notice when your order ships.

Destination Service Approximate Ship Time
Local to GTA Expedited Parcel 1-2 Business Days
Canadian Urban Centres Expedited Parcel 2-4 Business Days
Canadian Rural Expedited Parcel 3-5 Business Days
United States Not Available Not Available
International Not Available Not Available

* This is a guideline only, not a guaranteed shipping time. Delivery times vary by location and are subject to change.

Shipping Costs

You pay only what Canada Post charges - we never charge extra handling fees!

 

When you provide a postal code on the shopping cart checkout page, you will receive our most accurate shipping rate quote based on the items in your cart. We send your postal code and the cubic volume and weight of your order to Canada Post, and they provide the shipping quote directly to you. You will be charged the actual dollar value of the shipping quote displayed during checkout.

 

Although we make every effort to ensure these quotes are accurate, we reserve the right to refuse orders with major discrepancies between Canada Post's shipping quote and our actual shipping cost.

Order Tracking

When your order is shipped from our warehouse, you will recieve an e-mail confirming your order was shipped, and will be provided with one tracking number per box shipped.

 

You can track all of your orders by logging in to your account.

Delivery Attempts

Canada Post will attempt to deliver your package once. If no one is home your package will be delivered to the Canada Post outlet for your area (the location will be indicated on the Canada Post Delivery Notice Card, or you can log into your account and view the order tracking information for details).


You are responsible for picking up the package from the Canada Post outlet. Canada Post will hold items for 15 days before returning them to sender (see 'Items Returned to Sender' for details on our policy). Government issued ID and proof of address will be required at your Canada Post location (for further details visit www.canadapost.com

Items 'Returned to Sender'

For any items that are undeliverable or 'Return to Sender' due to incorrect address, a refund will be provided - less the shipping charges. A restocking fee may be charged at the discretion of Kitchen Stuff Plus. In addition, any additional return shipping fees (as determined by Canada Post) will be deducted from the refund amount.


Lost or Stolen Packages

Before calling to report your package missing, please check your order status by logging in to your account. If Canada Post attempted to deliver your order once, you may need to pick it up at your local Canada Post outlet.

 

If there hasn't been an attempted delivery and more days have passed than what is shown in the Expected Shipping Times section above, please contact us right away. We will open an investigation with Canada Post on your behalf. Canada Post investigations take up to five business days for orders shipped to a Canadian address.

 

We cannot re-ship or refund your order during this waiting period as orders are usually found and delivered by Canada Post. If you cannot wait for the investigation to be completed, you will need to place a second order (paid in full). You may return the first order once it is received.

 

Found Orders: will be delivered to you immediately and the investigation will be closed. No further action is required.

 

Undeliverable Orders (Shipping, Labeling or Other Sender Error): Will be returned to sender (us) and we will re-ship it to you at no cost.

 

Undeliverable Orders (Address, Postal Code or Other Customer Checkout Error): Will be returned to sender (us) and we will re-ship your order on a case by case basis at the discretion of Kitchen Stuff Plus.

 

Orders Declared Lost or Stolen: On a case by case basis we will either replace or refund your order at no additional cost to you.

Taxes & Brokerage

As required by Canadian law, taxes will be applied to your total order (cost of goods plus all shipping and handling). This will be reflected in your order total at checkout. All applicable taxes will be charged based on the province your order is being shipped to.

 

Sub-Total:

View your full shopping cart for taxes and shipping
Prices are in CDN Dollars