Shipping Information
We are proud to ship exclusively with Canada Post.
Order Processing Time*
Applicable to orders received before 2pm EST.
Orders are held until all items are available to ship together unless otherwise specified.
|
Item Status
|
Processing Time
|
|
In Stock |
1 Business Day |
|
Limited Availability |
1-5 Business Days |
|
Back Ordered |
Varies** |
|
Special Order |
Varies** |
* This is a guideline only, not a guaranteed processing time. Excludes large quantity orders.
We reserve the right to hold orders due to security concerns.
** Processing time varies depending on when our vendor / manufacturer makes the item available
Expected Shipping Times*
From order ship date, after order is processed (see Order Processing Time above).
You will receive an e-mail notice when your order ships.
|
Destination
|
Service
|
Approximate Ship Time
|
|
Local to GTA |
Expedited Parcel |
1-2 Business Days |
|
Canadian Urban Centres |
Expedited Parcel |
2-4 Business Days |
|
Canadian Rural |
Expedited Parcel |
3-5 Business Days |
|
United States |
Expedited Parcel USA |
7-14 Business Days |
|
International |
Not Available |
Not Available |
* This is a guideline only, not a guaranteed shipping time. Delivery times vary by location and are subject
to change.
** Orders shipping to USA may be subject to delays at the border.
Shipping Costs
You pay only what Canada Post charges - we never charge extra handling fees!
When you provide a postal code on the shopping cart checkout page, you will receive our most accurate shipping rate quote
based on the items in your cart. We send your postal code and the cubic volume and weight of your order to Canada Post,
and they provide the shipping quote directly to you. You will be charged the actual dollar value of the shipping quote displayed
during checkout.
Although we make every effort to ensure these quotes are accurate, we reserve the right to refuse orders with major discrepancies
between Canada Post's shipping quote and our actual shipping cost.
Order Tracking
When your order is shipped from our warehouse, you will recieve an e-mail confirming your order was shipped, and will be provided with
one tracking number per box shipped.
You can track all of your orders by logging in to your account.
Delivery Attempts
Canada Post will attempt to deliver your package once. If no one is home and there is no safe place to leave the package,
it will be delivered to the Canada Post outlet for your area. You are responsible for picking up the package from this outlet.
If your order is not delivered successfully, a paper Delivery Notice will be left for you. In case this notice is lost or
not received, you can also find out where to pick up your package by logging in to your account
and viewing the order for tracking information.
Lost or Stolen Packages
Before calling to report your package missing, please check your order status by logging in to
your account. If Canada Post attempted to deliver your order once, you may need to pick it up at your local Canada Post
outlet.
If there hasn't been an attempted delivery and more days have passed than what is shown in the Expected Shipping Times section
above, please contact us right away. We will open an investigation with Canada Post on
your behalf. Canada Post investigations take up to five business days for orders shipped to a Canadian address, and up to 30
business days for orders shipped to addresses in the USA.
We cannot re-ship or refund your order during this waiting period as orders are usually found and delivered by Canada
Post. If you cannot wait for the investigation to be completed, you will need to place a second order (paid in
full). You may return the first order once it is received.
Found Orders: will be delivered to you immediately and the investigation will be closed. No further action
is required.
Undeliverable Orders (Shipping, Labeling or Other Sender Error): Will be returned to sender (us) and we will
re-ship it to you at no cost.
Undeliverable Orders (Address, Postal Code or Other Customer Checkout Error): Will be returned to sender
(us) and we will re-ship your order on a case by case basis at the discretion of Kitchen Stuff Plus.
Orders Declared Lost or Stolen: On a case by case basis we will either replace or refund your order at
no additional cost to you.
Taxes & Brokerage
As required by Canadian law, taxes will be applied to your total order (cost of goods plus all shipping and handling). This
will be reflected in your order total at checkout. All applicable taxes will be charged based on the province your order
is being shipped to.
For orders shipping to the USA, your order may be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.)
at Canadian/US Customs. Unfortunately, we have no control over these fees and we cannot estimate them for you in advance.
If you are not familiar with customs fees for cross-border shipping, please check with your local customs office or broker
for more information. We cannot issue refunds for customs fees, shipping or the cost of your order if you dispute the customs
fees.