Have a look at all the great things people are saying about Kitchen Stuff Plus!
"A Job Very Well Done"
I just wanted to let you know how impressed I was with the excellent job the shipping
personnel did of preparing my new coffee maker for the journey to Alberta via Canada
As per my request, the rather flimsy original packing box was placed into a slightly
larger, much sturdier cardboard carton lined with bubble-wrap. Prior to being so
re-packaged, the shipper also made a point of securely taping all loose parts inside
the inner box in such a manner as to prevent movement during transport, even taking
the time to fold the end of each strip of tape so that removal was a breeze. What
outstanding customer service!
The end-result of all this careful preparation was that the product arrived in pristine
condition - something I do not take for granted, as I've received a number of online-ordered
items over the years that were damaged during shipping.
Bravo, Kitchen Stuff Plus, for a job very well done! I will not hesitate to recommend
your company to family members and friends. [April 2011]
I enjoyed my first cappuccino with the new machine on Friday. Wow, I never expected
to receive it the following day!
Thank you so much! Nice work! [December 2010]
"So Happy With The Service"
I bought a pepper grinder from your website, after stumbling across it from Google.
I'm so happy with the service I received. I got my package within days. I asked
for discrete packaging because it's a gift, and I got just that, plus someone was
sweet enough to write "Hope the packaging is okay, Merry Christmas!" inside
with a lollipop taped to it. Absolutely wonderful. I'll be recommending you to my
friends and family, for sure. :) Thank you.[December 2010]
"Amazing (and Rare) Customer Service"
You two must be the last of the great problem-solvers. I was so surprised to find
my replacement soap pump at my door when I arrived home today. This -- after contacting
you less than 24 hours ago. That is amazing (and rare) customer service.
Again, thank you for working so quickly to address my complaint. Your guys are great,
and I would definitely order from Kitchen Stuff Plus again.
"Easy and Efficient"
I'd just like to say THANK YOU for making the online ordering process so easy and
efficient. I received my order promptly and had no issues or complaints at all.
Keep up the good work![July 2010]
"Long Term Loyalty"
I ordered a Henckels cookware set via Amazon.ca, and a head office staff member handled
my order. Amazon.ca did not account for Canada Day as a holiday and when I inquired
about when my order was shipping, your staff member very promptly responded and
upgraded shipping to "Expedited" delivery at no cost to me. The package
arrived on time, and upon opening it 2 items had small defects in them. I contacted
the same staff member and she very willingly offered me 2 alternatives on how to
handle the exchange. The items will be exchanged shortly (again at no expense to
me). This is the kind of customer experience that breeds long term loyalty. All
companies should be so lucky to employ someone as helpful as her. Thank you very
much once again.[July 2010]
I would like to send my thanks for your willingness to deal with every issue (even
the minor issues) regarding my online order at maximum care and letting me know
about almost every step of my order. Kitchen Stuff Plus should be very lucky having
such great people working for them. The products we bought from you are also great.
Thanks Kitchen Stuff Plus. [September 2009]
It is time that I drop a line to let you know of the wonderful staff you have at the
Cloverdale Mall location! My shopping experience is always great at this location without
exception. Your staff is knowledgeable, helpful, friendly and always cheerful making my shopping
experience great time after time. I would mostly like to emphasize knowledgeable - I never get
the all so popular "if it is not on the shelf we must not have it" answer that I so often get
in other stores. I commend the management of Kitchen Stuff Plus for an excellent job!
Keep up the good work, Agnes [September 2012]
I am writing you this long overdue email to express to you my absolute delight with
your staff at the Kennedy and 401 location. There were two people in particular
that really went above and beyond namely Sean and Melissa. Although it has been
some time since I visited the location (approximately 6 months ago) their fantastic
attitude, friendly smiles and knowledgeable service was absolutely the best customer
care that I have experienced (hence why I took a business card to remind me to acknowledge
their wonderful efforts; which is something I never do.)
The fact that after all this time I am still compelled to write you of their excellent
standards in customer care should speak volumes. I left the store feeling completely
satisfied not only with my purchase of a lovely decanter at a ridiculously low price
but because of your fabulous staff.
My only regret is that it took me so long to contact you and let you know.[December 2010]
"Eager to Help"
I would like to compliment your staff on the exceptionally good customer service
at your store. The staff are very polite and eager to help. This is an added incentive
to visit your exceptional store again.[December 2010]
"Customer Service is Key"
I wanted to take this opportunity to thank you for the excellent customer service
I received. I spoke with a few people in the store who all went out of their way
to help me with my purchases. Customer service is key to my shopping experience
and is a major reason I frequent my favorite retailers. Thank you and kudos on the
good work. [October 2010]
Just wanted to take the time to pass on Kudos for your employees. I had purchased
a scale at your Toro Sale – The scale was showing that it was working but when I
stepped on it, it was not showing any change. After thoroughly reading the instructions,
I still was not able to use the scale. I decided to take the scale into your store
to see if I could get some assistance. I initially spoke to one associate and after
taking the time to look over the scale, she advised that yes it was not functioning.
I told her that I thought I was doing something wrong and just came in for some
assistance. She advised that because I purchased it at the sale it was all sales
final. I understood this and thanked her for her time. She then stopped me and said
"Hold on, I’ll see if I can do anything for you." I told her that was
not necessary and she insisted. She advised that if I could find anything on the
clearance table for the same price I could exchange my scale for the new item. I
could not believe that she would go to that effort for me. I was extremely impressed
at the customer service that I was shown. I am in the Customer Service Field and
it was nice to see that I am not the only one who tries to please a customer. The
manager who looked after me when I got to the cash showed me kindness and again
excellent customer service. To some people this is not a big deal, but I was very
impressed. Please pass on my thanks again to both of them and you are very lucky
to have such two exemplary employees in your organization. Thanking you all again
and I will pass the experience on to my family, friends and colleagues.
I would like to say that I received some great customer service from one of your
associates. She provided me with excellent service and helped me resolve a minor
problem I had with a previous purchase. I want to say thank you for a job well done.
The customer service in your store is absolutely remarkable. My mother and I had
spoken to 4 different associates, all of whom had personally brought us to what
we were looking for or came up to ask us if they could help. It's rare for such
efficient, kind, polite customer service to be around nowadays. Their hard work
and kindness is much appreciated. [July 2010]
I visit your store basically every week, and always am extremely pleased with the
service provided to me. Whether I am looking for an opinion, a great deal, or even
just something out of stock on the floor, all of the staff are extremely knowledgeable,
and more than happy to help me.
Thanks so much for your great products and amazing offers! Keep them coming. I've
worked retail for years, and I think that your staff is one of the most cooperative
and functional team that I have ever seen! [June 2010]
"Hello with a Smile"
I run a mid size Credit Union. I have directed my staff to try and stop by your store-
for the attitude and great service shown by the staff. I was there on a Sunday.
Many staff said hello with a smile. Some inquired if they could help but didn't
linger like some sales people. Well done! One even brought over a cart when they
saw my wife & I were carrying multiple items. Great awareness and great store
vibe! I even directed my 19 year old to apply there. It is a great environment to
learn sales and service! Keep it up! [June 2010]
I was sent to your store by my daughter to get some items to bring back with me for
her to start pastry school. I was surprised as to the amount of items you carried.
Then I was approached by a young lady who struck up a conversation with me about
baking, which was fabulous. Before I knew it I had my list completed and more items
then I came in for. I did take up a lot of her time but I could not begin to express
my thanks to her for making this easy for myself. I do not get to come to your store
often. This was my first time but I don't believe it will be my last.
"Patient, Courteous, Knowledgeable Staff"
I had gone to your store to buy a Creme Brulee torch and some ramekins. I went in
at 5:15 / 5:30 (the store closes at 6:00) and was helped by a store employee. She
not only helped me find what I needed, but also went out of her way to look into
alternatives that I had asked about. She was patient, courteous, knowledgeable and
VERY professional. This is above and beyond what one expects, especially given that
I went to the store prior to closing time. Needless to say, this has left a very
positive impression about Kitchen Stuff Plus and there is no question that I will
be continuing to shop there as well as recommending the store to others. I did buy
what I wanted and a few more items and was more than happy to part with my money!
"Best Customer Service I Have Ever Received"
I was shopping at your store, where I encountered some of the best customer service
I have ever received. I was greeted upon entering the store and was asked if I required
and help locating any items. The staff was polite and knowledgeable. I would definitely
shop at your store again and would like to commend them for having a fabulous attitude
and providing the shopper with a welcoming environment! Thank you!!
"Friendly and Helpful"
I just discovered your chain of stores last November and am so delighted shopping
there. I've only been to one of your stores on the way to and from Toronto. The
staff has been incredibly friendly and helpful. My daughter bought me...prompting
some Christmas present shopping at another location and I was equally impressed.
You have an amazing chain of stores. My husband was telling me the history of your
establishment, which I guess a staff member told him while I was going up and down
the isles and having such a good time. Thanks so much. [February
"A Refreshing Experience"
I just wanted to say that it was a delight to see the amount of staff catering to
customers. Every register was utilized by a staff member and the line up just seemed
to zoom by! It was very refreshing to see a store getting the message about handling
holiday chaos. I had terrible experiences at other stores (none of them being KSP)
during the holidays standing in line with 30 other people and only 2 staff members
on cash. Insane! Thanks for making my shopping experience stress free. I truly enjoy
shopping year round at your stores! [January 2010]
"Great Customer Service…Appreciated!"
Thank You to your store for marvellous service. I was asked 4 times if I could be
helped as I wandered through the store. It was such a revelation compared to stores
like Home Depot, where you could spend the majority of your precious time looking
for someone to assist you. Keep up the great customer service, it was appreciated.
"A Great Place to Shop"
My fiance and I were in your store and were extremely impressed by the level of service
we received. Not only was the store well kept and the merchandise was easy to find,
the sales associates were friendly and knowledgeable. We were greeted within a few
minutes of being in the store and were provided with answer with any and every question
we had. We are moving into a new home in a few months and will be returning to make
some major purchases. We have many friends who are also in the first stages of home
buying and we will be telling them that Kitchen Stuff Plus is a great place to shop.
Thanks for all your help! [November 2009]
I shopped in one of your stores today for the first time. I was actually on my way
to Benix when I spotted your store and decided to stop in. Am I ever glad I did!
Not only was I amazed at the product, the way it was merchandised and the prices...I
loved the young ladies who helped me. They were so helpful and friendly. I was looking
for dishes and ended up purchasing more than just dishes! I will be back to visit
when I have more time and look forward to looking at all the great "gadgets"
that you have by the cash. Being a District Manager in retail, I know that most
people don't take the time to give positive feedback and since this was my first
time in your store and I had a great shopping experience, I just had to write. Thank
you! PS- needless to say, I never did make it to Benix. [November
I just wanted to report the service of your sales representatives. Their service
attention and knowledge of items were impeccable. Fantastic service makes a great
customer experience and this definitely was a great customer experience.
"Very Helpful and Personable"
I just wanted to let you know how great it was entering your store! It was my first
visit to the store, and it won’t be my last. I entered the store to look for a house
warming gift for a friend. I was amazed by the friendly and knowledgeable staff
at the store. The employees were very helpful and personable. They listened to my
needs, and then pointed me in the right direction. Within 5 minutes, I was able
to locate the perfect gift and purchase it! On top of having excellent staff, the
premise was clean and tidy. All of this added to an excellent experience. I will
be recommending your store to others! Thank you for an excellent experience, and
see you soon. [November 2009]
"Above and Beyond"
I have just returned from a very pleasant shopping experience at your store and want
to let you know how impressed I was with your sales people who went above and beyond
to check on a particular sales item I wanted to purchase. I couldn't find any on
the shelf and they checked on the computer to see if there was any product in the
store. They were able to locate the only one left in your storage area and, needless
to say, I was delighted and very impressed that they took the time to find the product.
I must say that I have seldom had such great customer service anywhere. I do shop
regularly at your store as I enjoy some of the products you carry. They provided
wonderful service in a professional, personable manner and are great assets to your
store. [November 2009]
"One of my very favourite stores"
I wanted to express how delighted I am at the service I received at Kitchen Stuff
Plus. It is one of my very favourite stores to visit and it is mainly due to the
wonderful service I receive. Keep it up. [October 2009]
"Pleasant and Helpful"
I had a positive shopping experience at Kitchen Stuff Plus. My Mom and I were shopping
your store, as we had seen a few sale items in your flyer that we were interested
in purchasing. This was the first time that we had shopped your store, as my Mother
has worked for the Hudson's Bay Company. Therefore, we did all of our household
shopping at The Bay, Home Outfitters and Zellers. I must say that we were both surprised
at how pleasant and helpful every single staff member was that we came in contact
with. They all approached us with a "hello" and a smile; PLUS they were
all genuinely interested in assisting us. Because of this experience, we ended up
spending over $100+ each and we agreed that we would definitely choose to come back.
Please take the time to thank the store Manager as well as the staff, as they really
deserve to be commended for their great service. [October 2009]
"Amazing Customer Service"
I wanted to give your sales associates a very big thank you for going through all
the steps in solving an issue for me. They did not give up until I was happy and
taken care of. They went as far as helping me with my purchase to my car, as I find
with everyone at a Kitchen Stuff Plus store. You have amazing customer service,
which is very rare now a days. [October 2009]
I wanted to let you know how impressed I was with the service I received at your
store. It was my first time shopping at Kitchen Stuff Plus. Your staff impressed
me greatly. Not only were they courteous, they were extremely helpful, even though
my purchase was small. They treated me as if I had spent much more. I would like
to commend you on having great customer service. I will definitely be going back.
These employees made shopping at Kitchen Stuff Plus a pleasure.
"I hope that your stores continue to flourish"
"I want to complement you and the management and staff. My wife and I shopped
at your store Saturday, and your staff were excellent, friendly, helpful and courteous.
They reflected some excellent training and staff selection. I work part time at
the Home Depot store in Orangeville, and I know that excellent and attentive staff
sometimes are hard to find. Well done. I hope that your stores continue to flourish."
"Excellent Customer Service"
"Not very often do I get the opportunity to brag about something that means
alot to me, "Excellent Customer Service." But I got it at Kitchen Stuff
Plus! In each area of the store I was approached with a friendly face." [September 2009]
I visited the Heartland Kitchen Stuff Plus store this afternoon and was very impressed
with the service I received. I was assisted by Barbara who went out of her way to
get me an item that was beyond my reach, then took the trouble to open it up to
ensure it was in good order and even showed me how to get it together - all that
with a SMILE! This is excellent service. It is nice to know that some retail stores
care about their customers' need as opposed to making a quick sale. At the counter,
I was served by Aaron, who again was very helpful and went out of his way to help
me with an item I needed - walked with me all the way to the back and not just give
me directions to get there! I must applaud the staff at Kitchen Stuff Plus and more
so the management as well - you care about your customers. Well done!
"Everyone in the store helped us"
I just purchased a new condo and was lost with the amount of stuff I needed to buy.
My boyfriend and I on this particular day, were looking to buy pots and pans and
had no idea where to start. I had originally gone into Benix to buy pots but didn't
buy anything because the staff was so unhelpful. My boyfriend and I went into your
store at Kennedy Commons and I was amazed at the staff. Everyone in the store helped
us. They were knowledgable, friendly and spent so much time with us. The manager
was even on the floor helping us. I would come back to this location over and over
again. I love Kitchen Stuff Plus and the manager there is doing an excellent job!!!
You have a customer for life and its due to the management and staff at that store!!!
"My positive shopping experience with you"
I would like to share my positive shopping experience with you. I received a gift
from one of your stores and unfortunately could not use it. I braced myself for
what I thought would be a waste of my time and much aggravation in returning the
gift. What a pleasant surprise when I called your Cloverdale store for directions
and was greeted by a warm and friendly voice. I went to the store and was further
surprised by the helpful attitude of everyone I encountered. I exchanged the gift
for something that I really needed C hassle free. This is the most positive customer
service experience that I have had in years. Your staff at Cloverdale is well trained,
courteous, and welcoming. [May 2009]
"Thank you guys for amazing things you did!"
I just want to take a minute to thank you guys for amazing things you did! Three
days ago I got your flyer on the street & came into your store for the first
time! Within minutes I was blown away by the selection of ceramic dinnerware pieces
you've got! Since I didn't have enough time during my launch break, I called my
wife to come and check you out. Once I got home after work and we had dinner on
amazing new china set she bought, she told me that you guys were expecting her.
It turned out that a fellow who helped me navigate around your store, remembered
that my wife was going to come in and take a look at my choice of plates. He even
addressed her by name!!! She was awed by such attention. Thank you very much guys!
I will definitely speak highly about your stores and company to my friends and colleagues.
"Helpful, knowledgeable and proactive"
I just wanted to drop a quick line to acknowledge and appreciate the staff at your
Yonge and Bloor location. Every single time I've been in, they have been helpful,
knowledgeable, and proactive. They look to solve my problems and inquiries in a
way that always shocks me. On top of all this, for some reason the store is always
spotless and organized. Specifically, I called in to ask about my grinder, told
me to bring it in, and as soon as I showed up at the counter (2 weeks later), he
remembered the conversation. He then promptly did what he said he would do for me
when I spoke to him over the phone. I was shocked. Simply shocked. They all make
all these transactions so easy. It is such a treat to go in there that I find myself
looking for things that I could use in my home just so I can go in. It's so rare
to go into a retail store that takes their job seriously. I don't know what your
hiring folks are doing, but they should keep doing it... [April
"Another wonderful experience"
I had yet another wonderful experience in the store today. Thought you should know.
(Not sure of who was in charge this afternoon, but she went out of her way to help
me...always a joy to deal with.) I love shopping at your store. It is one of best
things in our great neighbourhood. My best to all. [April 2009]
"It is an absolute pleasure to shop in your stores"
The store is bright and clean and all of the staff are so courteous and friendly,
helpful and upbeat. I got a flyer online for an iron and found it and while I was
wondering around a salesperson politely inquired whether I might need a basket and
had one with her. Then I was standing in line to check out and there was one person
ahead of me and all of sudden I heard a voice telling another cashier to jump in
and help me so that I didn't have to wait. I am so often disappointed by retail
experiences these days but it is an absolute pleasure to shop in your stores and
you have gained a loyal client. [March 2009]
I just wanted to let you know about the great customer service I’ve been receiving
from your store. I was at the store looking for picture frames for my daughter’s
baptism. The pleasant sales lady was so helpful. She took the time to help me look
for frames, even to the point where she helped me try the pictures in the frames
you had on display so I could actually see how the pictures would look with the
frames. I appreciated the fact that she went out of her way to help me. That day
I went home with a few frames and a big smile on my face. Great job!
I would like to advise you of outstanding service I received from one of your employees
at your store. There were a few things I needed at Kitchen Stuff Plus. I was approached
by a sales associate who asked me if there was anything she could help me with.
As I was looking for a teapot infuser with a suitable handle I accepted her assistance.
She was terrific and gave me a lot of information. We looked at several items and
she was able to give the pros & cons on the different models. She listened,
informed me and was totally genuine. She is an asset to your store.
[My husband and I] we were in your store [recently]. While I looked around, my husband
found some kitchen chairs - we both loved them. [A manager] offered to help us find
4 in the colour we wanted. She went out of her way to call other stores to see if
there were any available. Since we were going back to Ottawa early the next morning,
she knew our time restraints and took time to direct us to the other store to pick
up 2 more. [She] is a fantastic manager, she was so accommodating, we couldn't thank
her enough for all of her help. I love my new kitchen chairs and whenever anybody
has come over, we repeat the story of the great service we received, and how she
went over and above her regular call of duty to help us. We wanted to let you know
what a fabulous employee she is, and you should be proud to have her on staff. [December 2010]
"Extremely Helpful and Knowledgeable"
I shopped at Kitchen Stuff Plus last week and I was very very impressed by your staff.
I was looking for a set of cookware, knives, and a small blender but didn't know
where to start. One of your associates was extremely helpful and knowledgeable.
He explained to me about tri-ply, all-clad, forged steel, etc. I now look at cookware
much differently. At first I thought he was a culinary student due to his kitchen
knowledge, but he corrected me by saying he's a med student. Such a talented individual
and a great salesman! (he sold me at least 5 different add-ons). I just want to
let the company know that you did a fantastic job in training your staff! Please
thank him for his insights and excellent customer service. Kitchen Stuff Plus is
definitely my go-to kitchen store from now on! Keep up the fabulous work!
"Superlative Customer Service"
I was at your store recently and I was served by a lady who has been there for some
time. She offered superlative customer service. Amazing lady. Very accommodating,
friendly and customer service savy. [September 2010]
I was in the store looking for a cake decorating kit. After asking a staff member
if you sold any and where I could find a cake decorating cake, she pointed me to
a general location at the back of the store but someone else quickly came over to
me to ask how they could help, what kind of decoration supplies I required, etc.,
as well as to share their own personal experiences with products to use. I explained
that I was making a "Hello Kitty" cake for which I had rented a pan and
was attempting to find a basic decorating kit. You helped me tremendously by suggesting
places I could go, and pieces I could use even going so far as to look up certain
tips on the Wilton's website. I cannot tell you how grateful I was (and am) with
your customer service (which seems to exist less and less these days, unfortunately)
and your genuine desire to help me, as this was the first time in 16 years I was
attempting such a thing. [September 2010]
"Friendly, Kind and Helpful"
I have never heard of Kitchen Stuff Plus until a few months ago. My financee wanted
me to check out your store but I was reluctant. So we finally went to look around
and ended up registering for our wedding. One of the reasons was the staff at the
store- they were friendly, kind and helpful. Also, the manager was great. This is
a store that we will be coming back to shop at because of the wonderful atmosphere.
It's refreshing to shop somewhere and always have such a wonderful experience. The
staff is doing a wonderful job-keep it up! [August 2010]
My sister and I just had our third trip to your store. The reason we returned was
not only because of the prices and variety, but mainly because of the staff. We
cannot remember going into a store that had a nicer, friendlier staff. We were so
impressed after the first time, we went again to check it out. Sure enough they
are all just great. [July 2010]
"Courteous and Helpful"
I would like you to know how much I appreciated the efforts of your store employees.
They are amazing- courteous and helpful. Cheers for a job well done!
"Superb Staff Member"
I just returned from your store and was so impressed with how knowledgeable your
staff was. I now want to put it in writing to tell you 'Keep up the great job'!
I just purchased my first home and walked into your store with only a few item on
my mind to purchase. I was actually going to hold out for the Friday sale at Canadian
Tire. Good thing I didn't. You have an exceptional sales member on your staff and
he knows his pots and pans and knives! Everything I purchased is of quality and
if not the same price as what Canadian Tire was advertising in the sale flyer, or
lower. I am sooo happy! I purchased great items of great quality from a superb staff
member! [July 2010]
"Consistently Very Helpful"
I love shopping at Kitchen Stuff Plus. Staff are consistently very helpful and friendly.
I was there Friday shopping for a simple kitchen knife, when a sales person asked
if I needed any help. I was amazed at the amount of knowledge he had about knives.
I now had all the facts I needed to make a better choice and I walked away knowing
I bought the best knife for my needs. Another sales person was equally helpful.
I was looking at leather ottomons on sale. I wasn't ready to buy one that day but
she offered to check stock availability and offered to give me the dimensions of
the two ottomons I was interesed in. I really do appreciate the excellent customer
service and it always feels very genuine at Kitchen Stuff Plus. Thanks again to
all the staff!! [July 2010]
I would like to add to the "Great stuff, Great prices" catch phrase: "Great
staff". Yes, your stuff and prices are great. The big difference to me is your
customer-focused staff. Every time I have been in a Kitchen Stuff Plus store, the
staff have been friendly, knowledgeable and extremely helpful. They have made my
purchasing experience pleasant, worry-free and easy. I like quality products and
well-trained staff. That's why I keep returing to your store. I also love the fact
that you are "proudly Canadian". Congratulations on 20 years and I wish
you continued success for many, many more years. [July 2010]
"So Friendly and helpful"
I just wanted to say that I worked at Yonge and Bloor in 1993 (I still do work there
but like you, in a different building) and I was probably one of your earliest customers.
I still have the first item that I ever bought from you which is a kitchen scour-pad
holder shaped like a shark - see below. Being from the "Jaws" generation
I thought it was hilarious. So did a couple of my friends who got them as stocking
stuffers that Christmas. It's many years later and I still often go into your store.
My KitchenAid mixer, my coffee maker and countless other smaller items have come
from KSP. The staff are always so friendly and helpful. Thanks so much for having
such a wonderful store and congratulations on your longevity!
I have to say THANKS so much to your employees. My son and husband came into the
store to purchase a hand blender. I don’t know how they did it but I have always
wanted a KitchenAid Processor and they was able to talk him into purchasing the
exact one I wanted. My husband was really impressed with the level of professionalism
and funny personality. Christmas came early to me and I am so delighted. Please
say thanks to them for me and Happy Holidays to all of you!
I visited Kitchen Stuff Plus and had OUTSTANDING service from 3 different employees
there. It's so hard to get good staff, that I was in awe that you would have THREE
employees all of whom made a real impression for their "above and beyond"
I was shopping for supplies to make five Christmas Centrepieces. When I arrived,
there was the greeter at the door, and right behind her were the packages of gold
plastic "charger" plates. As I started to look through them, she offered
to help, and she was SO pleasant! I needed 2 boxes, and she helped me to dig around
until I found them. She also pointed out that there were plates at the back of the
store that had rhinestones around the edge if I preferred.
Next I went to the section with glass canisters and was down on the floor pulling
out 5 of each of 3 sizes. A staff member came by and asked if I was finding enough.
She got right down to help me, and when we realized we were short, she offered to
get more. When she arrived back, not only did she bring me more canisters, but also
cardboard boxes to protect them and make them easier to carry. Smart thinking! She
helped me to put them into the boxes, and made sure I didn't get mixed up and take
more than planned when we combined the ones in the buggy plus the ones she had brought
from the back.
While an employee was in the back, another staff member came by and kidded me to
say "Are you going to buy everything on the shelf? If so, I'm happy to help
you pack it up!" Imagine a fella with that sense of humour!
As I went back and forth through the store choosing my pieces, many of the other
staff also paused to ask if they could be of help. They said "hi" each
time I passed the front, carried the boxes around the cash desk and put them into
the buggy for me. They also happily escorted me to the car so I could use the buggy
vs carrying everything.
You should be very proud of your staff for really setting themselves apart for their
good service. It certainly made me happy and made my shopping easier. Thank you
so much! [January 2010]
"Best Shopping Experience"
My mother and I just got back from shopping at your store and your staff really went
above and beyond to help us. We were looking for 15 pieces for a center piece and
your staff called several locations to help us find what we were looking for. They
even helped my mother with directions to another location. Best shopping experience
I've had in a long time. We will definitely spread the word! Thank you!
"Proactive, Strong and Knowledgeable"
My wife and I were in your store and the staff in general was superb- very positive
morale, proactive, strong and knowledgeable. Please commend them, and give them
a positive appraisal soon! [December 2009]
"Patient and Polite"
I would like inform your company about some very lovely ladies I came across who
were very patient and polite and helped me with a few items. I find it very rare
to shop at a busy store and find an employee who is nice and patient and able to
help someone like myself. I am a deaf older woman and was very fortunate to find
a person able to communicate with myself. They even showed me some items and were
very nice and willing to take the time I needed and help me. I’ve never shopped
at your store before but I will definitely be returning in the future. I will also
be letting my friends from my hearing impaired help group know that Kitchen Stuff
Plus has some great staff able to help people like me. I believe the girls did a
great job with their sign language and I found having someone I could communicate
with at a store extremely helpful. [November 2009]
I just wanted to send a note of appreciation to all the staff at Kitchen Stuff Plus.
From the moment we entered the store (my 90 year old Mom & I), we were treated
as if we were the only clients in the store. A young lady helped us find a great
new kitchen clock as well as some dinner plates. I observed various staff members
helping other customers with the same kind of courteous, helpful behaviour. What
a pleasure to do business in such an environment! And finally at the checkout counter
a young lady advised us we couldn't remove the cart - however someone could carry
the dishes out to the car for us! And she packed them for us as if they were Royal
Doulton instead of one of your fabulous sale items! We go to Disney World 3 times
a year and naturally expect this type of service from the cast members. Seldom have
we ever had it in any other environment! Usually, it's difficult to get one person's
attention for help, let alone an entire store filled with wonderful people. Many,
many thanks- all of your staff was just amazing! Thank you so much and keep up the
great work. [November 2009]
I hope this message gets your attention, as I am having it hand delivered from Scotland.
I want to take this opportunity to thank you. My husband and I were in your store
and had a blast. My husband is not a shopper at all, but your sales associates had
him laughing and joking so much that he actually picked a few items out to purchase
himself. Your store was very neat and tidy, and no matter what we asked for, someone
helped us. No one would let us carry any of the larger items ourselves. My husband
was very impressed (as he walks with a cane) with the fact that without us asking,
someone came to our car with our purchases.
You are lucky to have wonderful people working for you and we loved all the stuff
in your store. I will definitely be telling my friends that travel to Toronto to
go to your store. [October 2009]
"Fantastic Service and Advice"
When I went to a Kitchen Stuff Plus store to figure out and put together a kitchen
project, your staff provided fantastic service and advice. I look forward to heading
back for my next home / kitchen purchases. [October 2009]
"Friendly and Helpful"
I have been shopping at Kitchen Stuff Plus for many years and the staff at your stores
are always so friendly and helpful. So helpful that I can never leave empty handed!
Kudos to hiring and fostering such a strong team and ensuring that I always have
an A+ shopping experience. [October 2009]
"Friendly Faces and Hellos"
I would like to take the time to commend the great customer service I received at
Kitchen Stuff Plus. It was my first time in a Kitchen Stuff Plus, as a friend of
mine had given me a gift card as a housewarming gift. I was very impressed by the
selection and more impressed by the customer service my fiancée and I received upon
entering the store. We were greeted by friendly faces and hellos. Every Sales Associate
that we passed by offered their assistance. At no point did we feel overwhelmed
by the Associates trying to sell, but we felt genuinely welcome into the store.
We were most impressed at the checkout where there was only ourselves and another
person in line. The cashier quickly called for assistance to serve the other customer.
I am a new customer, and definitely a continued customer. Thanks!
Product Selection & Quality
I am really happy and pleasantly surprised to hear you are a Canadian success. I
can hardly wait to let my friends know. I've always liked your store for the variety
and the quality of the products. Keep up the wonderful work!
I love your store and thank you so much for being "Canadian born and bread."
You can trust that when I need kitchen/bathroom items, I am in your store. And when
I want to feel good, I peruse the aisles and always find something unique that brightens
my day. Keep doing what your doing. LOVE LOVE LOVE your store.
"An Incredible Experience"
Over the years I have come to hate shopping and malls because of the bad service,
the crowded aisles, and crowds generally. I have come to like your store, as it
is just so compact and has everything I need without having to walk 10 lengths of
a football field to find what I want.
I don't shop often, but this past week I was pleasantly surprised with my trek to
the mall for Christmas shopping. The first store I landed in - Kitchen Stuff Plus.
What a thoroughly pleasant and enjoyable experience! There were at least 3 nicely
priced items right at the door that would make universally appealing hostess gifts,
or stocking stuffers. There was a blessed shopping cart but not only that, the aisles
were clear and clean enough that me with my diminishing long range eye sight could
actually negotiate a cart without the chance of a mountain of some merchandise falling
on me. Not just one or two aisles but ALL THE AISLES! - What a pleasure to actually
shop for stuff. But that's not all. A very super friendly non-invasive sales staff
asked if she could help and not only said ‘yes we have that’, she went and got it
for me! SEVERAL TIMES! She made helpful suggestions, like did I need tea lights?
Of course I need lights! Then the flyer that just came out was presented to me,
and I found at least 60% of my shopping list done in under 1 hour.
It was an incredible experience. I noticed all the staff in this store was very customer
oriented, cheerful and helpful. What ever the training program you're doing, I'd
say it's paying off as you have me now as a loyal customer. All the best for a prosperous
year. [January 2010]
While I try my best to be a coupon shopper I just wanted to provide some feedback
on your prices and products. I am amidst a move to a new apartment and have required
quite a few items. I have compared prices with many of your competitors as well
as the quality and variety of products and have found that KSP has ranked highest
in all categories. I had not thought of shopping for many items from you because
of coupons from Home Outfitters etc, but wanted to tell you that my recent experience
has changed my mind. I'm getting ready to buy my Cuisinart Grind and Brew coffee
maker and will do so at KSP. Thank you very much for running such a great Canadian
company. [December 2009]
... and More!
"Your Email List Is the BEST"
I just wanted to take the time to say that your email list is the BEST email list
I am on! The "March Madness" deals were AMAZING and I found myself visiting
my local store every Friday just so I could get first dibs on the promos that were
happening for the week! PLEASE keep them coming, I look forward to when I receive
an email from you! :) [April 2011]
Just wanted to let you know that I tried the cream cheese filled pumpkin muffin recipe
and my family loved it. It tastes exactly like pumpkin cheesecake but in muffin
form. Absolutely delicious - it's a keeper. [December 2009]
I really love your products and get some great ideas from Kitchen Stuff Plus, so
I am pleased to be a member of your e-mail list. Although I live in St. Catharines,
ON, the trip to Oakville is worth it! [October 2009]
"Above and beyond"
This e-mail is concerning an employee at your Scarborough location. My fiance and
I were in yesterday looking for engagement favours and centerpieces. I just wanted
to say that he did a wonderful job helping us with our purchases that day and we
were really pleased when we left this store not only with what we bought but knowing
that when we are to come back to make more purchases for our engagement party, we
will be in good hands. He was polite, courteous and seemed to go above and beyond
in helping us with our questions. Thank you and please thank him for us.