FREE SHIPPING on orders over $75*

Shipping FAQ

Order Processing Time*

Applicable to orders received before 2pm EST.

Orders are held until all items are available to ship together unless otherwise specified. 

Item StatusProcessing Time
In Stock 1 Business Day
Limited Availability 1-5 Business Days
Back Ordered Varies**
Special Order Varies**

 

We reserve the right to hold orders due to security concerns.

*This is a guideline only, not a guaranteed processing time. Excludes large quantity orders.

**Processing time varies depending on when the vendor/manufacturer makes the item available.

 

Expected Shipping Times

We are proud to ship exclusively through Canada Post. Shipping times vary according to the destination of your package. Please visit the Canada Post website for a shipping time estimate.

You will receive an email notice when your order ships, with a tracking number for each package. You can visit the Canada Post website to track your order and find out your expected* delivery date.

*This is a guideline only, not a guaranteed shipping time. Delivery times vary by location and are subject to change.

 

Shipping Costs

You pay only what it costs to ship your package - we never charge extra handling fees! 

When you provide a postal code on the shopping cart checkout page, you will receive our most accurate shipping rate quote based on the items in your cart. We use your postal code and the cubic volume and weight of your order to calculate and to obtain the shipping quote directly. You will be charged the actual dollar value of the shipping quote displayed during checkout. 

Although we make every effort to ensure these quotes are accurate, we reserve the right to refuse orders with major discrepancies between shipping quote and our actual shipping cost.

 

Order Tracking

When your order is shipped from our warehouse, you will receive an email to confirm that your order was shipped and to provide you with a tracking tracking number for each package in your order. 

Visit the Canada Post website to track your order and find out your expected delivery date. 

If you have an online Kitchen Stuff Plus account, you can track your orders by logging in.

 

Delivery Attempts

Canada Post will attempt to deliver your package once. If no one is home your package will be delivered to the Canada Post outlet for your area (the location will be indicated on the Canada Post Delivery Notice Card, or you can log into your account and view the order tracking information for details).

You are responsible for picking up the package from the Canada Post outlet. Canada Post will hold items for 15 days before returning them to sender (see 'Items Returned to Sender' for details on our policy). Government issued ID and proof of address will be required at your Canada Post location (for further details visit www.canadapost.com).

If you would prefer, you can, during the point of order, request to have your package delivered directly to your local post office! Avoid delivery delays and pick up your order where and when it is convenient for you! Choose the post office near your home, office or even your cottage! 

 

Items Returned to Sender

For any items that are undeliverable or Returned to Sender due to addressing errors, or packages that are Returned to Sender because they are refused at point of delivery or not picked up from their Canada Post location within fifteen business days, we will provide a refund less shipping fees. All shipping fees (including any additional return shipping fees, as determined by Canada Post) will be deducted from the refund amount. A restocking fee may also be charged, at the discretion of Kitchen Stuff Plus. 

Some orders may be re-shipped, at Kitchen Stuff Plus' discretion. All returned orders will be handled on a case-by-case basis.

 

Lost or Stolen Packages

Before calling to report your package missing, registered users should check their order status by logging in to your account. If there hasn't been an attempted delivery and you are unable to track your package online, please let us know. We will contact Canada Post on your behalf to locate your package. 

Until a missing package has been returned to Kitchen Stuff Plus or declared officially lost by Canada Post, we are unable to re-ship or refund the order. If you cannot wait for the investigation to be completed, you have the option to place a second order (paid in full). When the missing package investigation is complete, you may return the first order (if it is delivered), or we will provide a refund (if it is declared lost).

Found Orders: will be delivered to you immediately and the investigation will be closed. No further action is required.

Undeliverable Orders (Shipping, Labeling or Other Kitchen Stuff Plus Errors): Will be returned to Kitchen Stuff Plus and we will re-ship it to you at no cost.

Undeliverable Orders (Address, Postal Code or Other Customer Errors): Will be returned to Kitchen Stuff Plus. We will provide a refund for the order less shipping costs (see Items Returned to Sender, above).

Orders Declared Lost or Stolen: On a case by case basis, we will refund or replace the order at no additional cost.

 

Taxes & Brokerage

As required by Canadian law, taxes will be applied to your total order (cost of goods plus all shipping fees). This will be reflected in your order total at checkout. All applicable taxes will be charged based on the province your order is being shipped to. 

Some orders shipping to the United States may be subject to additional import taxes, duties, or brokerage fees upon delivery. These charges are the customer's responsibility.