FREE SHIPPING on orders over $75*

Shipping FAQ

Shipping Will Not Be Disrupted! 

As you are likely aware, Canada Post issued a 72-hour notice to the Canadian Union of Postal Workers. With this notice, Canada Post may cease operations beginning July 11, 2016. We are doing our absolute best to make sure that our customers are not affected by this strike, so we will be shipping all orders with UPS until this disruption is resolved.

 Effective immediately, until Canada Post negotiations have been resolved:

- All online orders from Kitchen Stuff Plus will be shipped with UPS.

- Shipping to P.O. Boxes will be unavailable.

 

Some orders may experience a longer than usual lead time before they can be shipped, but we will continue to do our absolute best to get your order to you as soon as possible!

 If you have any questions, please feel free to contact our Customer Care team.

 

 

Order Processing Time*

Applicable to orders received before 2pm EST.

Orders are held until all items are available to ship together unless otherwise specified. 

Item StatusProcessing Time
In Stock 1 Business Day
Limited Availability 1-5 Business Days
Back Ordered Varies**
Special Order Varies**

 

We reserve the right to hold orders due to security concerns.

*This is a guideline only, not a guaranteed processing time. Excludes large quantity orders.

**Processing time varies depending on when the vendor/manufacturer makes the item available.

 

Expected Shipping Times

All packages are shipped via UPS Standard service. Shipping times vary according to the destination of your package. Please visit the UPS website for a shipping time estimate.

You will receive an email notice when your order ships, with a tracking number for each package. You can visit the UPS website to track your order and find out your expected* delivery date.

*This is a guideline only, not a guaranteed shipping time. Delivery times vary by location and are subject to change.

 

Shipping Costs

You pay only what it costs to ship your package - we never charge extra handling fees! 

When you provide a postal code on the shopping cart checkout page, you will receive our most accurate shipping rate quote based on the items in your cart. We use your postal code and the cubic volume and weight of your order to calculate and to obtain the shipping quote directly. You will be charged the actual dollar value of the shipping quote displayed during checkout. 

Although we make every effort to ensure these quotes are accurate, we reserve the right to refuse orders with major discrepancies between shipping quote and our actual shipping cost.

 

Order Tracking

When your order is shipped from our warehouse, you will receive an email to confirm that your order was shipped and to provide you with a tracking tracking number for each package in your order. 

Visit the UPS website to track your order and find out your expected delivery date. 

If you have an online Kitchen Stuff Plus account, you can track your orders by logging in.

 

Delivery Attempts

UPS will attempt to deliver your package three times. After the third attempt to deliver your package, they will hold your shipment for five business days at the nearest UPS centre. If the shipment is not picked up within five business days, it will be returned to Kitchen Stuff Plus (See Items Returned to Sender below). 

After the first delivery attempt, UPS will leave a UPS InfoNotice to let you know that they tried but were unable to deliver your package. You can log into My UPS on the UPS website and enter your InfoNotice number in the Tracking field to see and request changes to the next scheduled delivery. 

You can request one of the following options:

Pick up My Package at a UPS Location: Have your package held at a UPS location such as The UPS Store, a UPS Access Point location or a UPS Customer Centre. If the shipment is not picked up within five business days, it will be returned to Kitchen Stuff Plus.

Deliver My Package on Another Day: Have your package delivered on a different day than is already scheduled.

Deliver My Package to Another Address: Have your package delivered to another address where you will be there to accept the delivery.

 

Items Returned to Sender

For any items that are undeliverable or Returned to Sender due to addressing errors, or packages that are Returned to Sender because they are refused at point of delivery or not picked up from their UPS location within five business days, we will provide a refund less shipping fees. All shipping fees (including any additional return shipping fees, as determined by UPS) will be deducted from the refund amount. A restocking fee may also be charged, at the discretion of Kitchen Stuff Plus. 

Some orders may be re-shipped, at Kitchen Stuff Plus' discretion. All returned orders will be handled on a case-by-case basis.

 

Lost or Stolen Packages

Before calling to report your package missing, registered users should check their order status by logging in to your account. If there hasn't been an attempted delivery and you are unable to track your package online, please let us know. We will contact UPS on your behalf to locate your package. 

Until a missing package has been returned to Kitchen Stuff Plus or declared officially lost by UPS, we are unable to re-ship or refund the order. If you cannot wait for the investigation to be completed, you have the option to place a second order (paid in full). When the missing package investigation is complete, you may return the first order (if it is delivered), or we will provide a refund (if it is declared lost).

Found Orders: will be delivered to you immediately and the investigation will be closed. No further action is required.

Undeliverable Orders (Shipping, Labeling or Other Kitchen Stuff Plus Errors): Will be returned to Kitchen Stuff Plus and we will re-ship it to you at no cost.

Undeliverable Orders (Address, Postal Code or Other Customer Errors): Will be returned to Kitchen Stuff Plus. We will provide a refund for the order less shipping costs (see Items Returned to Sender, above).

Orders Declared Lost or Stolen: On a case by case basis, we will refund or replace the order at no additional cost.

 

Taxes & Brokerage

As required by Canadian law, taxes will be applied to your total order (cost of goods plus all shipping fees). This will be reflected in your order total at checkout. All applicable taxes will be charged based on the province your order is being shipped to. 

Some orders shipping to the United States may be subject to additional import taxes, duties, or brokerage fees upon delivery. These charges are the customer's responsibility.