Contest Rules

These are the official rules to all current Kitchen Stuff Plus contests.


Complete our Customer Experience Survey to enter our draw for one Kitchen Stuff Plus $250 Gift Card!

How To Enter
  1. Complete all questions
  2. Leave a valid email address
  3. Only (1) entry per contestant will be eligible for contest entry

Any customer surveys submitted that do not meet the criteria outlined above or are deemed inappropriate by Kitchen Stuff Plus will be disqualified from the contest.

Eligibility

The “Customer Experience Survey” giveaway is open to residents residing in Canada, other than the Province of Quebec, who have reached the age of majority in the province or territory in which they reside and is governed by Canadian Law. Representatives, employees, agents, advertising and promotional agencies, affiliated and related companies of Kitchen Stuff Plus and persons with whom any of the aforementioned are domiciled are not eligible to win.

Prize Descriptions

1 prize will be awarded of a $250 Kitchen Stuff Plus Gift Card per quarter. Odds of winning the prize are dependant on total number of entries received. All Retail Values listed are in Canadian currency.

Draw Dates

Survey collection will take place on a quarterly basis as follows:
January - March
April - June
July - September
October - December

The draw will take place by the 7th of the month, following the close of each quarter. The selected winner will be contacted by email after the draw has taken place. The winner will be given instructions on how to claim his/her prize. If the selected entrant cannot be contacted within one week from the draw date the prize will be forfeited and another selected entrant will be drawn.

Substitution

Prizes must be accepted as awarded. No substitution of prizes is permitted except by Kitchen Stuff Plus in its sole discretion. Kitchen Stuff Plus reserves the right to substitute any prize with another prize of equal or greater value, if a prize cannot be awarded as described for any reason. Prizes are non-transferable and are not redeemable for cash or credit, in whole or in part. Use of prizes for promotion or resale is strictly forbidden.

Claiming A Prize
  1. The selected entrant will be advised by email of the details of how to claim his/her prize.
  2. In order to claim a prize and to be declared a winner, the selected entrant will be required to:
    1. correctly answer, unaided, a time-limited, mathematical skill-testing question to be administered by email.
    2. sign a declaration of release form stating that he/she has read, understood and complied with the rules and regulations of the contest; stating that he/she accepts the prize as awarded; and discharging and releasing Kitchen Stuff Plus from any and all claims for damages, losses or injuries resulting from this contest.

Failure to complete the declaration of release form will result in the prize being forfeited and another entrant will be drawn. If a selected entrant does not reply within seven (7) days from the date they were first contacted, or if they do not comply with the rules and regulations, the prize will be forfeited and another entrant will be drawn.

Contest Entry By Mail

If you wish to enter the Kitchen Stuff Plus Customer Service Experience Survey you may do so by sending your name, mailing address, telephone number, and survey answers via mail to the address listed below:

Kitchen Stuff Plus
1590 South Gateway Rd
Mississauga ON L4W 0A8
Attention: Customer Service Experience Survey

Contest entries by mail must be received prior to the end of the quarter to qualify for that quarter. Any mail entries received after this date will be considered as eligible for the following quarter's contest.

General Rules
  1. Kitchen Stuff Plus reserves the right to publish, without compensation, the name, city, province and photograph of prize winners. If an eligible winner does not comply Kitchen Stuff Plus reserves the right to declare the contestant ineligible to win. Winner shall be responsible for declaring his/her prize to the appropriate revenue authority, if applicable, and shall comply with international conventions and laws. He/she assumes all responsibilities concerning the winnings.
  2. Kitchen Stuff Plus will be responsible for confirming the validity of entries received. All decisions by Kitchen Stuff Plus relating to this contest will be final.
  3. No correspondence will be undertaken, except with the selected entrant and winner who will be notified by email of the arrangements for receiving and redeeming his/her prize. Please allow 2-4 weeks for receipt of prize/prize instruction from receipt of signed declaration and release form.
  4. The contest is subject to all applicable federal, provincial and local laws and regulations.
  5. Residents of the province of Quebec are not eligible to participate in the contest and are not eligible to be awarded a prize.
  6. Kitchen Stuff Plus, its advertising and promotion agencies, employees and persons whom they are domiciled are not responsible for:
    1. any incorrect or inaccurate information, whether caused by Contest Website users or by any equipment or programming associated with or utilized in the Contest or by any technical or human error which may occur in the processing of entries in the Contest;
    2. error, omission, interruption, deletion, defect or delay in operation of the contest website or any transmission in connection with the Contest;
    3. any communications line failure, theft, destruction or unauthorized access to, or alteration of, entries;
    4. any problems with, or technical malfunction of, any telephone network or lines, computer on-line systems, servers or providers, computer equipment, software, or failure of email which may occur for any reason whatsoever, including technical problems or traffic congestion on thse Internet or at any website or combination thereof; or
    5. any injury or damage to participants' or to any other person's computer related to or resulting from participating or downloading materials in this Contest.
  7. Kitchen Stuff Plus reserves the right at its sole discretion to disqualify any individual from the Contest and to ban the individual from any future contest that it finds or believes to be tampering with the entry process or the operation of the Contest or Contest Website, to be acting in violation of the Official Rules or in an unsportsmanlike or disruptive manner, or with intent to annoy, abuse, threaten or harass any other person. Any attempt by an entrant or any other person to deliberately damage any website or undermine the legitimate operation of the contest is a violation of criminal and civil laws and should such an attempt be made, sponsor reserves the right to seek damages from any such person to the fullest extent permitted by law.
  8. If the Contest is not capable of running as planned for any reason, including infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes beyond the reasonable control of the Contest Entities which corrupt or affect the administration, security or proper conduct of this Contest, Kitchen Stuff Plus. reserves the right at its sole discretion to, without advance notice, terminate or suspend the Contest, in whole or in part, or modify it in any way.
  9. Kitchen Stuff Plus is collecting personal data about entrants for the sole purpose of administering this Contest. No further informational or marketing communications will be received by the entrant unless the entrant requested to receive further communications. Please see our Privacy Policy.

Review your favourite product to be entered for your chance to win 1 of 5 $100 Kitchen Stuff Plus Gift Cards.

How To Enter:

Write a review to enter for your chance to win a $100 gift card to Kitchen Stuff Plus. Receive one Entry for each approved review submitted during the contest period.

Reviews can be submitted directly through a product page, or by a post-purchase product review request form sent via e-mail, and must consider the following criteria:

Review must be at least 25 words in length;

Review must contain suitable language;

Review must be in English and reflect your personal experience with the product you are reviewing

Sponsor

Kitchen Stuff Plus “Review & Win” Contest is sponsored and administered by Kitchen Stuff Plus Inc.

Eligibility

To enter, you must be a citizen or permanent legal resident of Canada who resides in Canada (with the exception of Quebec) and is at least 18 years of age. The contest is not valid in Quebec. The following are not eligible to enter to win: Kitchen Stuff Plus Inc., their affiliates and their employees, shareholders, directors, officers, members, successors and agents, and their parent companies, divisions, subsidiaries, retailers, affiliates, promotion and advertising agencies, and any others engaged in the development, productions or distribution of promotional materials or prizes for this promotion (collectively, the “Released Parties”), and members of their immediate family (spouse, mother, father, sister, brother, ward, daughter or son and their respective spouses, regardless of where they reside) and persons living in the same household of Released Parties.

Contest Period

At the end of each contest period, we will draw 5 winners from the eligible submissions. Contest Period 1: January 1st to March 31st Contest Period 2: April 1st to June 30th Contest Period 3: July 1st to September 30th Contest Period 4: October 1st to December 31st

How To Enter

Submit a review through a product page, or through a post-purchase product review request form sent via e-mail. Reviews must be at least 25 words in length, must contain suitable language, must be in English, and must reflect your personal experience with the product you are reviewing. Any reviews submitted that do not meet the criteria outlined or area deemed inappropriate by Kitchen Stuff Plus will be ineligible.

Winner Selection

After each contest period, five (5) grand prize winners will be selected at random from all eligible entries received within the given contest period. All winners will be selected within 14 days of the contest closing date. Odds of winning depend on the number of eligible entries received. Prize awards are subject to verification of eligibility and compliance with these Official Rules. Potential winners must be at least 18 years of age, a Canadian citizen or permanent resident and reside in Canada (not valid Quebec).

Winner Notification

Potential winners will be notified by email at the email address provided in their submitted review within 14 days of the contest closing date. The winners will be given instructions on how to claim their prize. If a selected entrant does not respond within (7) business days from the draw date the prize will be forfeited and another selected entrant will be drawn.

Winner must also confirm eligibility. Failure to do so will result in a forfeit of the prize, with Kitchen Stuff Plus having no further obligations to such potential winner. If the prize is returned as undeliverable, or winner is not in compliance with these Official Rules, the prize will be forfeited and, at Kitchen Stuff Plus’ discretion, another potential winner selected by random.

In order to claim a prize and to be declared a winner, the selected entrant will be required to:

  1. Correctly answer, unaided, a time-limited, mathematical skill-testing question to be administered by email;
  2. Sign a declaration of release form stating that they have read, understood and complied with the rules and regulations of the contest; stating that they accept the prize as awarded
  3. Discharge and release Kitchen Stuff Plus from any and all claims for damages, losses or injuries resulting from this contest.

Failure to complete the declaration of release form will result in the prize being forfeited. If a selected entrant does not reply within seven (7) business days from the date they were first contacted, or if they do not comply with the rules and regulations, the prize will be forfeited and another entrant will be drawn.

Prizing

Five (5) $100 Kitchen Stuff Plus Gift Cards per contest period.

The approximate retail value for each prize is $100 Canadian dollars.

No substitution, transfer, or cash equivalent of a prize is permitted except by Sponsor, who reserves the right to substitute a prize with one of equal or comparable or greater value, at its sole discretion, or in the event a prize becomes unavailable for any reason. Prize is awarded “as is”. Any and all federal, provincial and local taxes on the prizes are the sole responsibility of prize winners.

Please allow 6-8 weeks for receipt of prize/prize instruction from receipt of signed declaration and release form.

Limitation Of Liability

By participating each entrant agrees and by accepting a prize each winner agrees (a) to abide by these Official Rules, which govern all communications regarding the Contest, and all rules and guidelines; (b) to release, discharge and hold harmless the Released Parties, from any and all injuries, liability, losses and damages of any kind to persons, including death, or property resulting, in whole or in part, directly or indirectly, from entrant’s participation in the Promotion or the acceptance, possession, use or misuse of any awarded prize; (c) to the use of his/her name, answer (or portions of the Answer), image and/or likeness for programming, advertising, publicity and Promotion purposes in any and all media, now or hereafter known, worldwide and on the Internet, and in perpetuity by Sponsor and its designees, without compensation (unless prohibited by law) or additional consents from entrant or any third party and without prior notice, approval or inspection, and to execute specific consent to such use if asked to do so; (d) winner assumes all liability for any injury or damage caused, or claimed to be caused by participation in this Promotion or use or redemption of any prize; and (e) the Sponsor assumes no responsibility or liability for lost, late, unintelligible/illegible, falsified, damaged, misdirected or incomplete entries, notifications, responses, replies or any Confirmation and Release, or for any computer, online, software, telephone, hardware or technical malfunctions that may occur, including but not limited to malfunctions that may affect the transmission or non-transmission of an entry. The Sponsor is not responsible for any incorrect or inaccurate information, whether caused by website users or by any of the equipment or programming associated with or utilized in the Contest or by any technical or human error which may occur in the administration of the Contest. The Sponsor assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, entries. The Sponsor is not responsible for any problems, failures or technical malfunction of any telephone network or lines, computer online systems, servers, providers, computer equipment, software, email, players, or browsers, on account of technical problems or traffic congestion on the Internet, at any website, or on account of any combination of the foregoing. The Sponsor is not responsible for any injury or damage to entrant or to any computer related to or resulting from participating in this Contest. Entrant assumes liability for injuries caused or claimed to be caused by participating in the Contest, or by the acceptance, possession, use of, or failure to receive any Prize. The Sponsor assumes no responsibility or liability in the event that the Contest cannot be conducted as planned for any reason, including those reasons beyond the control of the Sponsor, such as infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or corruption of the administration, security, fairness, integrity or proper conduct of this Contest. Decisions of Sponsor shall be final in all respects relating to this Contest.

Conduct

Kitchen Stuff Plus Inc. reserves the right at its sole discretion to disqualify any individual from the Contest and to ban the individual from any future contest that it finds or believes to be tampering with the entry process or the operation of the Contest or Contest Website, to be acting in violation of the Official Rules or in an unsportsmanlike or disruptive manner, or with intent to annoy, abuse, threaten or harass any other person. Any attempt by an entrant or any other person to deliberately damage any website or undermine the legitimate operation of the contest is a violation of criminal and civil laws and should such an attempt be made, sponsor reserves the right to seek damages from any such person to the fullest extent permitted by law.

Privacy /Use Of Personal Information

By participating in the Contest, entrant (i) grants to the Sponsor the right to use his/her name, username, mailing address, telephone number, and email address (“Personal Information”) for the purpose of administering the Contest, including but not limited to contacting and announcing the winners; (ii) grants to the Sponsor the right to use his/her Personal Information for publicity and promotional purposes, in whole or in part, in any and all media now known or hereafter devised, without further compensation unless prohibited by law; and (iii) acknowledges that the Sponsor may disclose his/her Personal Information to third-party agents and service providers of the Sponsor in connection with any of the activities listed in (i) and (ii) above.

Kitchen Stuff Plus is collecting personal data about entrants for the sole purpose of administering this Contest. No further informational or marketing communications will be received by the entrant unless the entrant requested to receive further communications. Please see Privacy Policy.

Intellectual Property

All intellectual property, including but not limited to trade-marks, trade names, logos, designs, promotional materials, web pages, source code, drawings, illustrations, slogans and representations are owned by the Sponsor and/or its affiliates. All rights are reserved.

Law

These are the Contest Official Rules. The Contest is subject to applicable federal, provincial and municipal laws and regulations. The Contest Official Rules are subject to change without notice in order to comply with any applicable federal, provincial and municipal laws or the policy of any other entity having jurisdiction over the Sponsor. All issues and questions concerning the construction, validity, interpretation and enforceability of the Contest Official Rules or the rights and obligations as between the entrant and the Sponsor in connection with the Contest shall be governed by and construed in accordance with the laws of the province of Ontario including procedural provisions without giving effect to any choice of law or conflict of law rules or provisions that would cause the application of any other jurisdiction’s laws.

Language Discrepancy

In the event of any discrepancy or inconsistency between the terms and conditions of the Contest Official Rules and disclosures or other statements contained in any Contest-related materials, including but not limited to the Contest entry form, or point of sale, television, print or online advertising, the terms and conditions of the Contest Official Rules shall prevail, govern and control.

Request For Winner’s List

For the name of the most recent winners, send a self addressed, stamped envelope: Kitchen Stuff Plus Inc, c/o Review & Win Contest, 1590 South Gateway Rd, Mississauga ON L4W 0A8.

Sponsor

Kitchen Stuff Plus Inc., 1590 South Gateway Rd, Mississauga ON L4W 0A8


Win one Prize Pack of Scrub Daddy Top Sellers

Instagram Only

Contest Period: February 1 - 8, 2024

Instagram Only

How To Enter: 1) Follow KSP 2) Like post 3) Tag 3 friends

Prize: one Prize Pack of Scrub Daddy Top Sellers (prize may not be exactly as shown)

Contest Draw: February 9, 2024

Sponsor

Kitchen Stuff Plus “Instagram Contest” is sponsored and administered by Kitchen Stuff Plus Inc. This Contest is in no way sponsored, administered, endorsed by or associated with Instagram. Any questions, comments or complaints must be directed to the Sponsor and not to Instagram

Eligibility

To enter, you must be a citizen or permanent legal resident of Canada who resides in Canada and is at least 18 years of age. This contest is not valid in Quebec. The following are not eligible to enter to win: Kitchen Stuff Plus Inc., their affiliates and their employees, shareholders, directors, officers, members, successors and agents, and their parent companies, divisions, subsidiaries, retailers, affiliates, promotion and advertising agencies, and any others engaged in the development, productions or distribution of promotional materials or prizes for this promotion (collectively, the “Released Parties”), and members of their immediate family (spouse, mother, father, sister, brother, ward, daughter or son and their respective spouses, regardless of where they reside) and persons living in the same household of Released Parties.

Contest Period

Please see dates above.

How To Enter

Instagram (https://www.instagram.com/kspstuff):

Entrants must follow the Kitchen Stuff Plus Instagram page, and respond to contest photos, either through ‘liking’ or tagging friends.

Winner Selection

Prize winners will be selected at random from all eligible entries received. Odds of winning depend on the number of eligible entries received. Prize awards are subject to verification of eligibility and compliance with these Official Rules. Potential winners must be at least 18 years of age, a Canadian citizen or permanent resident and reside in Canada (not valid in Quebec).

Winner Notification

Please see details above. The selected entrant will be contacted through Instagram. Each potential winner will be given instructions on how to claim his/her prize. If a selected entrant cannot be contacted within 24 hours from the draw date the prize will be forfeited, and another entrant will be drawn. Winner must also confirm eligibility. Failure to do so will result in a forfeit of the prize, with Kitchen Stuff Plus Inc. having no further obligations to such potential winner. If the prize is returned as undeliverable, or winner is not in compliance with these Official Rules, the prize will be forfeited and at Kitchen Stuff Plus Inc.'s discretion, another potential winner selected by random. In order to claim a prize and to be declared a winner, the selected entrant will be required to:

  1. Correctly answer, unaided, a time-limited, mathematical skill-testing question to be administered by email.
  2. Sign a declaration of release form stating that he/she has read, understood and complied with the rules and regulations of the contest; stating that he/she accepts the prize as awarded; discharging and releasing Kitchen Stuff Plus Inc. from any and all claims for damages, losses or injuries resulting from this contest.
Failure to complete the declaration of release form will result in the prize being forfeited. If a selected entrant does not reply within 24 hours from the date they were first notified, or if they do not comply with the rules and regulations, the prize will be forfeited and another entrant may be drawn, at Kitchen Stuff Plus Inc.'s discretion.
Prizing

Please see details above.

The total approximate retail value of prizes will be determined upon look. Prize may not be exactly as shown.

No substitution, transfer, or cash equivalent of a prize is permitted except by Kitchen Stuff Plus Inc., who reserves the right to substitute a prize with one of equal or comparable or greater value, at its sole discretion, or in the event a prize becomes unavailable for any reason. Prize is awarded “as is.” Any and all federal, provincial and local taxes on the prizes are the sole responsibility of prize winners.

Limitation Of Liability

By participating each entrant agrees and by accepting a prize each winner agrees (a) to abide by these Official Rules, which govern all communications regarding the Contest, and all rules and guidelines; (b) to release, discharge and hold harmless the Released Parties, from any and all injuries, liability, losses and damages of any kind to persons, including death, or property resulting, in whole or in part, directly or indirectly, from entrant’s participation in the Promotion or the acceptance, possession, use or misuse of any awarded prize; (c) to the use of his/her name, answer (or portions of the Answer), image and/or likeness for programming, advertising, publicity and Promotion purposes in any and all media, now or hereafter known, worldwide and on the Internet, and in perpetuity by Sponsor and its designees, without compensation (unless prohibited by law) or additional consents from entrant or any third party and without prior notice, approval or inspection, and to execute specific consent to such use if asked to do so; (d) winner assumes all liability for any injury or damage caused, or claimed to be caused by participation in this Promotion or use or redemption of any prize; and (e) the Sponsor assumes no responsibility or liability for lost, late, unintelligible/illegible, falsified, damaged, misdirected or incomplete entries, notifications, responses, replies or any Confirmation and Release, or for any computer, online, software, telephone, hardware or technical malfunctions that may occur, including but not limited to malfunctions that may affect the transmission or non-transmission of an entry. The Sponsor is not responsible for any incorrect or inaccurate information, whether caused by website users or by any of the equipment or programming associated with or utilized in the Contest or by any technical or human error which may occur in the administration of the Contest. The Sponsor assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, entries. The Sponsor is not responsible for any problems, failures or technical malfunction of any telephone network or lines, computer online systems, servers, providers, computer equipment, software, email, players, or browsers, on account of technical problems or traffic congestion on the Internet, at any website, or on account of any combination of the foregoing. The Sponsor is not responsible for any injury or damage to entrant or to any computer related to or resulting from participating in this Contest. Entrant assumes liability for injuries caused or claimed to be caused by participating in the Contest, or by the acceptance, possession, use of, or failure to receive any Prize. The Sponsor assumes no responsibility or liability in the event that the Contest cannot be conducted as planned for any reason, including those reasons beyond the control of the Sponsor, such as infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or corruption of the administration, security, fairness, integrity or proper conduct of this Contest. Decisions of Sponsor shall be final in all respects relating to this Contest.

Conduct

Kitchen Stuff Plus Inc. reserves the right at its sole discretion to disqualify any individual from the Contest and to ban the individual from any future contest that it finds or believes to be tampering with the entry process or the operation of the Contest or Contest Website, to be acting in violation of the Official Rules or in an unsportsmanlike or disruptive manner, or with intent to annoy, abuse, threaten or harass any other person. Any attempt by an entrant or any other person to deliberately damage any website or undermine the legitimate operation of the contest is a violation of criminal and civil laws and should such an attempt be made, sponsor reserves the right to seek damages from any such person to the fullest extent permitted by law.

Privacy /Use of Personal Information

By participating in the Contest, entrant (i) grants to the Sponsor the right to use his/her name, username, mailing address, telephone number, and email address (“Personal Information”) for the purpose of administering the Contest, including but not limited to contacting and announcing the winners; (ii) grants to the Sponsor the right to use his/her Personal Information for publicity and promotional purposes, in whole or in part, in any and all media now known or hereafter devised, without further compensation unless prohibited by law; and (iii) acknowledges that the Sponsor may disclose his/her Personal Information to third-party agents and service providers of the Sponsor in connection with any of the activities listed in (i) and (ii) above.

Kitchen Stuff Plus is collecting personal data about entrants for the sole purpose of administering this Contest. No further informational or marketing communications will be received by the entrant unless the entrant requested to receive further communications. Please see Privacy Policy.

Intellectual Property

All intellectual property, including but not limited to trade-marks, trade names, logos, designs, promotional materials, web pages, source code, drawings, illustrations, slogans and representations are owned by the Sponsor and/or its affiliates. All rights are reserved.

Law

These are the Contest Official Rules. The Contest is subject to applicable federal, provincial and municipal laws and regulations. The Contest Official Rules are subject to change without notice in order to comply with any applicable federal, provincial and municipal laws or the policy of any other entity having jurisdiction over the Sponsor. All issues and questions concerning the construction, validity, interpretation and enforceability of the Contest Official Rules or the rights and obligations as between the entrant and the Sponsor in connection with the Contest shall be governed by and construed in accordance with the laws of the province of Ontario including procedural provisions without giving effect to any choice of law or conflict of law rules or provisions that would cause the application of any other jurisdiction’s laws.

Language Discrepancy

In the event of any discrepancy or inconsistency between the terms and conditions of the Contest Official Rules and disclosures or other statements contained in any Contest-related materials, including but not limited to the Contest entry form, or point of sale, television, print or online advertising, the terms and conditions of the Contest Official Rules shall prevail, govern and control.

Request For Winner’s List

For the name of the winners send a self-addressed, stamped envelope to: Kitchen Stuff Plus, Instagram Contest, 1590 South Gateway Rd, Mississauga ON L4W 0A8. Requests must be received on or before December 31, 2024.

Sponsor

Kitchen Stuff Plus Inc., 1590 South Gateway Rd, Mississauga ON L4W 0A8

Important Holiday Shipping Dates, 2023

In order to ensure delivery by December 24, 2023, please have your online purchase completed by the following dates:

Canada-wide – unfortunately, we cannot deliver in time for Christmas

Greater Toronto Area (GTA) – Friday, December 23, 2022*

 

Please see our Last-Minute Delivery Page to check if your stuff can be delivered in time (in the GTA)

 

*While it is our intention to have your purchases delivered in the stated times, once your purchase leaves our warehouse, factors outside of our control may delay your delivery. Please see below for our regular Shipping & Tracking info. See Canada Post's parcel delivery standards and definitions. and their updates on delivery guarantees.

Important Holiday Shipping Dates, 2023

In order to ensure delivery by December 24, 2023, please have your online purchase completed by the following dates:

Canada-wide – unfortunately, we cannot deliver in time for Christmas

Greater Toronto Area (GTA) – Friday, December 23, 2022*

 

Please see our Last-Minute Delivery Page to check if your stuff can be delivered in time (in the GTA)

 

*While it is our intention to have your purchases delivered in the stated times, once your purchase leaves our warehouse, factors outside of our control may delay your delivery. Please see below for our regular Shipping & Tracking info. See Canada Post's parcel delivery standards and definitions. and their updates on delivery guarantees.

Important Holiday Shipping Dates, 2023

In order to ensure delivery by December 24, 2023, please have your online purchase completed by the following dates:

Canada-wide – Monday, December 18, 2023*

Greater Toronto Area (GTA) – Friday, December 22, 2023*

*While it is our intention to have your purchases delivered in the stated times, once your purchase leaves our warehouse, factors outside of our control may delay your delivery. Please see below for our regular Shipping & Tracking info. See Canada Post's parcel delivery standards and definitions. and their updates on delivery guarantees.

Everything you need to know about shipping and tracking your purchases

Thank you for shopping with Kitchen Stuff Plus!

Order Processing Time

We aim to ship all orders within 24 hours, though there may be delays depending on product availability and volume. You will be contacted should there be any significant changes and delays to your order.

We are currently working on ways to safely deliver our furniture items to you right at home. In the meantime, please contact any of our locations and someone will be happy to help you with your furniture purchase.

Expected Shipping Times

We ship through Canada Post, and Envoi for deliveries in the Greater Toronto Area (GTA). You will receive an email notice when your Canada Post order ships, with a tracking number for each package. Shipping times vary according to the destination of your package. Visit Canada Post for an estimated shipping time (use "Ship from Postal code": L4W 0A8). See Canada Post's parcel delivery standards and definitions. and their updates on delivery guarantees.

We use a local ‘last mile’ courier company for many orders across the GTA to deliver your stuff as quickly as possible! Once the order has been dispatched to the company they will contact you to let you know your order is on the way!

*This is a guideline only, not a guaranteed shipping time. Delivery times vary by location and are subject to change.

Shipping Costs

We use Canada Post Expedited Parcel delivery and a local last mile courier company to get your stuff to you as quickly and cost effectively as possible.

Although we make every effort to ensure these quotes are accurate, we reserve the right to refuse orders with major discrepancies between shipping quote and our actual shipping cost.

We offer Free* Shipping for online orders with a product subtotal of $75 or more, excluding taxes and charges. Read our Free Shipping Policy.

Tracking Your Order

When your order is shipped from our warehouse, you will receive a shipment confirmation email with a tracking number for your items from Canada Post. Track your Canada Post order.

Log in to your Kitchen Stuff Plus account to track your order.

Delivery Attempts

Canada Post will attempt to deliver your package once. In the case that your package is not safe dropped, you will receive a notice to pick up your package at your local Canada Post (location & location hours will be indicated on notice). Please visit Canada Post for more details.

Our local GTA courier will safe drop your package.

Items Returned To Sender

Items may be returned to Kitchen Stuff Plus if deemed undeliverable due to addressing errors, refused at the point of delivery, or not picked up from their Canada Post location after a certain period of time. We will make three attempts to contact the purchaser.

If the purchaser does not respond within 5 business days following the receipt of the returned item, Kitchen Stuff Plus reserves the right to begin the refund process. We will provide a refund less shipping fees. All shipping fees (including any additional return shipping fees, as determined by Canada Post) will be deducted from the refund amount.

Some orders may be re-shipped, at Kitchen Stuff Plus' discretion.

All returned orders will be handled on a case-by-case basis.

Lost Or Stolen Packages

Before calling to report your package missing, registered users should check their order status by logging in to your account. If there hasn't been an attempted delivery and you are unable to track your package online, please let us know. We will contact Canada Post on your behalf to locate your package.

Until a missing package has been returned to Kitchen Stuff Plus or declared officially lost by Canada Post or our local courier, we are unable to re-ship or refund the order. If you cannot wait for the investigation to be completed, you have the option to place a second order (paid in full). When the missing package investigation is complete, you may return the first order (if it is delivered), or we will provide a refund (if it is declared lost).

Taxes & Brokerage

As required by Canadian law, taxes will be applied to your total order (cost of goods plus all shipping fees). This will be reflected in your order total at checkout. All applicable taxes will be charged based on the province your order is being shipped to.

Some orders shipping to the United States may be subject to additional import taxes, duties, or brokerage fees upon delivery. These charges are the customer's responsibility.

When you place an online order, you'll be emailed an order confirmation within a few moments. If you don't receive an order confirmation within an hour of placing your order, please double check junk and spam folders as these can emails often filter to these folders. If you still haven't received a confirmation email, reach out to us directly at contactus@kitchenstuffplus.com.

You'll also receive emails updating the progress of your order. The first email you'll receive is after everything has been picked, and then another once your order has been packed. Once your order has been shipped, we'll email you to let you know, including your tracking information, so you can track your order.

It can sometimes take Canada Post a full business day to process your order, so if there is no tracking information available, rest assured Canada Post is working on it.

If you were logged into your Kitchen Stuff Plus account when you placed your order, you can also check the status of your orders any time by logging in to My Account. Unfortunately, Guest Orders cannot be checked by logging into an account.

Forgot your account password? Retrieve it now.

 

Priority

Xpresspost

Expedited Parcel

Local Zone

Dec 17

Dec 17

Dec 17

Regional Zone

Dec 171

Dec 171

Dec 16 – 172

National Zone

Dec 171

Dec 17

Dec 11 – 172

 

Dates are between major urban centres and are dependent on origin and destination. Some restrictions apply. On-time delivery guarantees are suspended.

  1. Exceptions apply in some areas.
  2. Exact delivery standards exist for every origin-destination combination. Find the specific delivery standard from your postal code to a Canadian destination at canadapost.ca/deliverytool