FREE Shipping* on orders $75+

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COVID-19 Answers

Effective Monday November 23, Toronto and Peel regions will be under new COVID-19 restrictions. Our stores in these regions are now offering Click & Collect only. 

Outside of the Toronto and Peel regions our stores will remain open with all the necessary COVID-19 protocols in place to allow you to shop safely.

In-Store Shopping

The following stores are open for in-store shopping, and are subject to health and safety restrictions listed below:

Our other stores, not mentioned here, have an anticipated reopening date of March 9, 2021, pending Government restrictions.

Click & Collect

Shop online, choose the store you'd like to pick up your stuff from, and don't wait for shipping. The good news is, you should be able to pick your stuff up the same day. More info on which stores are open for Click & Collect, and hours of operation can be found here.

Web Store Open 24/7

Our web store is open 24/7! Explore the same great deals you would find in-store from the comfort of your couch!


Expected Shipping Times

We are working closely with Canada Post, however please be advised that estimated shipping times may take longer than usual. For the latest updates on Canada Post click here. We've also partnered with local couriers so our GTA customers can receive their orders even faster!

Warehouse Outlet

We have temporarily closed our Warehouse Outlet, but we will be sure to let you know as soon as we are able to open!

Returns

Our location in Cloverdale Mall does not have storefront pick up, therefore we cannot accommodate returns here at this time. Our locations at Erin Mills Mall, Bramalea City Centre, and Scarborough Town Centre are temporarily closed, therefore we cannot accommodate returns at these locations at this time. We will extend the return policy at these locations until 2 weeks after these stores reopen, or you are welcome to return your purchase at any other location. The regular return policies still apply, see here.

We Are Here To Help

If there are any questions we’re missing or something you would like to share, our Customer Service Team is always here to help! For all the ways to get in touch with us, click here.

 

You Can Always Shop Our Great Deals

Check out our Flyers & Promotions >

Shop Red Hot Deals >

Shop the Gift Guide >

In-Store Shopping

Due to current lockdown restrictions, effective January 14, 2021, all stores will be under COVID-19 restrictions, and are closed for in-store shopping.

NEW: The following stores will re-open for in-store shopping, starting Tuesday, February 16, 2021.

Our other stores, not mentioned here, will remain closed for in-store shopping, but we anticipate re-opening Monday, February 22, 2021. This date may change, depending on Government regulations.

Click & Collect

Shop online, choose the store you'd like to pick up your stuff from, and don't wait for shipping. The good news is, you should be able to pick your stuff up the same day. Please note that all stores will be closed for Click & Collect Pick Up on Family Day – Monday February 15, 2021, but you may continue to place orders any time. More info on which stores are open for Click & Collect, and hours of operation can be found here.

Web Store Open 24/7

Our web store is open 24/7! Explore the same great deals you would find in-store from the comfort of your couch!

Expected Shipping Times

We are working closely with Canada Post, however please be advised that estimated shipping times may take longer than usual. For the latest updates on Canada Post click here. We've also partnered with local couriers so our GTA customers can receive their orders even faster!

Warehouse Outlet

We have temporarily closed our Warehouse Outlet, but we will be sure to let you know as soon as we are able to open!

Returns

Our location in Cloverdale Mall does not have storefront pick up, therefore we cannot accommodate returns here at this time. Our locations at Eastgate Mall, Erin Mills Mall, Bramalea City Centre, Scarborough Town Centre, Cookstown Outlet, Pen Centre, and White Oaks Mall are temporarily closed, therefore we cannot accommodate returns at these locations at this time. We will extend the return policy at these locations until 2 weeks after these stores reopen, or you are welcome to return your purchase at any other location. The regular return policies still apply, see here.

We Are Here To Help

If there are any questions we’re missing or something you would like to share, our Customer Service Team is always here to help! For all the ways to get in touch with us, click here.

 

You Can Always Shop Our Great Deals

Check out our Flyers & Promotions >

Shop Red Hot Deals >

Shop the Gift Guide >

In-Store Shopping

Due to current lockdown restrictions, effective January 14, 2021, all stores will be under COVID-19 restrictions, with most stores offering Click & Collect. The good news is, you should be able to pick your stuff up the same day. For more information on Click & Collect, store locations and hours, and stores temporarily closed, click here.

Click & Collect

Shop online, choose the store you'd like to pick up your stuff from, and don't wait for shipping. More info on Click & Collect here.

Web Store Open 24/7

Our web store is open 24/7! Explore the same great deals you would find in-store from the comfort of your couch!

Expected Shipping Times

We are working closely with Canada Post, however please be advised that estimated shipping times may take longer than usual. For the latest updates on Canada Post click here. We've also partnered with local couriers so our GTA customers can receive their orders even faster!

Warehouse Outlet

We have temporarily closed our Warehouse Outlet, but we will be sure to let you know as soon as we are able to open!

Returns

Our location in Cloverdale Mall does not have storefront pick up, therefore we cannot accommodate returns here at this time. Our locations at Eastgate Mall, Erin Mills Mall, Bramalea City Centre, Scarborough Town Centre, Cookstown Outlet, Pen Centre, and White Oaks Mall are temporarily closed, therefore we cannot accommodate returns at these locations at this time. We will extend the return policy at these locations until 2 weeks after these stores reopen, or you are welcome to return your purchase at any other location. The regular return policies still apply, see here.

We Are Here To Help

If there are any questions we’re missing or something you would like to share, our Customer Service Team is always here to help! For all the ways to get in touch with us, click here.

 

You Can Always Shop Our Great Deals

Check out our Flyers & Promotions >

Shop Red Hot Deals >

Shop the Gift Guide >

Here's What You Can Expect When You Shop In-Store

Wearing a mask or face covering is required under the Mandatory Mask or Face Covering Bylaw in indoor public spaces.

Hand sanitizer available for your use at the entrance.

Staff and customers will be standing 6-ft apart at all times.

Sanitizing each shopping cart after use.

Plexi-glass installed at cash registers when checking out.

We are sanitizing all areas hourly, and after each customer interaction.

Limited number of customers in-store at all times.

Encouraging the use of debit or credit cards.

Web Store Open 24/7

If you find yourself in need of some great stuff to reorganize your kitchen or a gadget to try out that new recipe, our web store is open 24/7! Explore the same great deals you would find in-store from the comfort of your couch!

Expected Shipping Times

We are working closely with Canada Post, however please be advised that estimated shipping times may take longer than usual. For the latest updates on Canada Post click here. We've also partnered with local couriers so our GTA customers can receive their orders even faster!

Warehouse Outlet

We will temporarily close our Warehouse Outlet, starting Monday November 23, but we will be sure to let you know as soon as we are able to open!

We Are Here To Help

If there are any questions we’re missing or something you would like to share, our Customer Service Team is always here to help! Chat online Monday to Friday, 8am – 8pm ET, Saturday & Sunday, 10am – 6pm ET, or email us at contactus@kitchenstuffplus.com

Here's What You Can Expect When You Shop In-Store

Wearing a mask or face covering is required under the Mandatory Mask or Face Covering Bylaw in indoor public spaces.

Hand sanitizer available for your use at the entrance.

Staff and customers will be standing 6-ft apart at all times.

Sanitizing each shopping cart after use.

Plexi-glass installed at cash registers when checking out.

We are sanitizing all areas hourly, and after each customer interaction.

Plexi-glass installed at cash registers when checking out.

Encouraging the use of debit or credit cards.

3 Ways To Shop With Us

We have taken this time to get you even more ways to shop our great deals.

In store

All locations are now open. Click here for locations and hours.

Online

Shop online and get free* shipping to your doorstep, on orders $75 or more. Please see this note regarding Canada Post Shipping here

3 Ways To Shop With Us

We have taken this time to get you even more ways to shop our great deals.

In store

All locations are now open. Click here for locations and hours.

Click & Collect

Click & Collect currently available at most locations. Click here to find a location near you.

Online

Shop online and get free* shipping to your doorstep, on orders $75 or more. Please see this note regarding Canada Post Shipping here

Your Questions, Answered...

ABOUT STORES

The closest Kitchen Stuff Plus location to me is still closed, how can I shop?
Our web store is open 24/7! If you find yourself in need of a few staples to reorganize your cupboards or a gadget to try out that new recipe, visit us online.

 

Are warehouse sales still happening?
We have modified our Warehouse Sales for the time being. The Brampton Warehouse Outlet is now open, at Brampton Shoppers World, open 7 days a week, 11am - 7pm. For more information, please click here.

 

ABOUT ONLINE

I placed an order online – why haven't I received my email confirmation?
You should have received your first confirmation email after placing your order – this signifies we have received your order and it has been added to the queue.

If you don’t see this email in your inbox, please double check your junk mail and spam filters to ensure you are receiving updates.

 

When will my order be packed and shipped?
You will receive a second email confirmation once your order has been packed. Due to the high volume of online orders, we are experiencing delays with packing orders.

 

Where do I find my tracking number?
Once your order has been sent for delivery, you will receive a third confirmation email with a Canada Post tracking number. Be advised that Canada Post is also experiencing significant delays with providing tracking codes to our customers, but be assured that it will come!

For the latest updates on Canada Post, click here.

 

Can I return/exchange my order?
Please note, any returns will have to be processed in-store. We will accept returns for items purchased between February 16 - May 21, 2020 until June 22, 2020. Our standard return policy conditions will still apply. Our standard Return Policy will apply to any purchases made on or after May 22, 2020. Review our full Return Policy here.

 

Can I use my coupon online?
At present, your 20% off Welcome Coupon can only be used when you select Click and Collect. On the Confirmation Pick Up Form, put your code in "Promotional Code", and remember to bring it with you when you go to pick up your order. Please note that the discount will be applied when you pick up and pay for your items.

 

I have an issue with my online purchase – can I order over the phone?
Our Customer Service team is always happy to help troubleshoot with your online shopping experience, however we’re unable to take orders over the phone due to payment process limitations.

For support with your online shopping experience, please contact us by email or chat with us live by using the ‘chat’ function on our homepage.

 

I forgot to add items to my order – can you add them for me?
Once you have submitted your order, we cannot make any adjustments. We invite you to start a new order at this point.

 

Can I order a SodaStream or CO2 canister refill online?
SodaStream CO2 canisters are now available online for purchase or exchange, but only through Click & Collect. See locations offering Click & Collect here.

 

Can I use my credit note to make an online purchase?
Credit notes cannot be used to make online purchases, but they also don’t expire, so you can use them in-store.

 

We’re Here To Help.
If we missed your question or there’s something you’d like to share, our Customer Service Team is always here to help! Chat online Monday – Sunday, 8am – 8pm EST, or email us at contactus@kitchenstuffplus.com.

 

You can also reach out on Facebook, Instagram, or Twitter!

We appreciate your support!

Your Questions, Answered...

ABOUT STORES

The closest Kitchen Stuff Plus location to me is still closed, how can I shop?
Our web store is open 24/7! If you find yourself in need of a few staples to reorganize your cupboards or a gadget to try out that new recipe, visit us online.

 

Do you offer Click & Collect?
YES! Click & Collect is offered at most locations. For more info, click here.

 

Are warehouse sales still happening?
We have modified our Warehouse Sales for the time being. The Brampton Warehouse Outlet is now open, at Brampton Shoppers World, open 7 days a week, 11am - 7pm. For more information, please click here.

 

ABOUT ONLINE

I placed an order online – why haven't I received my email confirmation?
You should have received your first confirmation email after placing your order – this signifies we have received your order and it has been added to the queue.

If you don’t see this email in your inbox, please double check your junk mail and spam filters to ensure you are receiving updates.

 

When will my order be packed and shipped?
You will receive a second email confirmation once your order has been packed. Due to the high volume of online orders, we are experiencing delays with packing orders.

 

Where do I find my tracking number?
Once your order has been sent for delivery, you will receive a third confirmation email with a Canada Post tracking number. Be advised that Canada Post is also experiencing significant delays with providing tracking codes to our customers, but be assured that it will come!

For the latest updates on Canada Post, click here.

 

Can I return/exchange my order?
Please note, any returns will have to be processed in-store. We will accept returns for items purchased between February 16 - May 21, 2020 until June 22, 2020. Our standard return policy conditions will still apply. Our standard Return Policy will apply to any purchases made on or after May 22, 2020. Review our full Return Policy here.

 

Can I use my coupon online?
At present, your 20% off Welcome Coupon can only be used when you select Click and Collect. On the Confirmation Pick Up Form, put your code in "Promotional Code", and remember to bring it with you when you go to pick up your order. Please note that the discount will be applied when you pick up and pay for your items.

 

I have an issue with my online purchase – can I order over the phone?
Our Customer Service team is always happy to help troubleshoot with your online shopping experience, however we’re unable to take orders over the phone due to payment process limitations.

For support with your online shopping experience, please contact us by email or chat with us live by using the ‘chat’ function on our homepage.

 

I forgot to add items to my order – can you add them for me?
Once you have submitted your order, we cannot make any adjustments. We invite you to start a new order at this point.

 

Can I order a SodaStream or CO2 canister refill online?
SodaStream CO2 canisters are now available online for purchase or exchange, but only through Click & Collect. See locations offering Click & Collect here.

 

Can I use my credit note to make an online purchase?
Credit notes cannot be used to make online purchases, but they also don’t expire, so you can use them in-store.

 

We’re Here To Help.
If we missed your question or there’s something you’d like to share, our Customer Service Team is always here to help! Chat online Monday – Sunday, 8am – 8pm EST, or email us at contactus@kitchenstuffplus.com.

 

You can also reach out on Facebook, Instagram, or Twitter!

We appreciate your support!