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COVID-19 Answers

Effective July 16, 2021, Ontario will be under new COVID-19 re-opening restrictions. All stores are now open for in-store shopping, and most stores offer Click & Collect.

We're so excited to welcome you all back, and ask that masks stay on while shopping in-store to keep your fellow customers and our team members safe. For those who are unable to comply, we invite you to shop online and use home delivery, or Click & Collect.

We've got 3 ways for you to shop with us.

In-store

All stores that are open for in-store shopping are subject to health and safety protocols. Due to reduced capacity limits, we kindly ask that you limit your shopping group to a minimum. Here's what to expect in-store:

Wearing a mask or face covering is required under the Mandatory Mask or Face Covering Bylaw in indoor public spaces.Wearing a mask or face covering is required under the Mandatory Mask or Face Covering Bylaw in indoor public spaces.
Hand sanitizer available for your use at the entrance.Hand sanitizer available for your use at the entrance.
Staff and customers will be standing 6-ft apart at all times.Staff and customers will be standing 6-ft apart at all times.
Sanitizing each shopping cart after use.Sanitizing each shopping cart after use.
Plexi-glass installed at cash registers when checking out.Plexi-glass installed at cash registers when checking out.
We are sanitizing all areas hourly, and after each customer interaction.We are sanitizing all areas hourly, and after each customer interaction.
Limited number of customers in-store at all times.Limited number of customers in-store at all times.
Encouraging the use of debit or credit cards.Encouraging the use of debit or credit cards.

Click & Collect

Shop online, choose the store you'd like to pick up your stuff from, and don't wait for shipping. The good news is, you should be able to pick your stuff up the same day. Our Click & Collect page has all the info you need.

Web Store Open 24/7

Our web store is open 24/7! Explore the same great deals you would find in-store from the comfort of your couch!

 

Expected shipping times

We are working closely with Canada Post, however please be advised that estimated shipping times may take longer than usual.

 

Warehouse Outlet

Our Warehouse Outlet in Brampton is now open.

 

We are here to help

If there are any questions we’re missing or something you would like to share, please visit our Contact Page to find out all the ways you can get in touch.

 

Returns

FAMILY DAY: Monday February 15, 2021. All stores will be closed for Click & Collect Pick Up.

All stores are now open, and regular Return Policies still apply.

Our stores at Eastgate Mall, Erin Mills Mall, Bramalea City Centre, Pen Centre, Scarborough Town Centre, Cookstown Outlet, and White Oaks Mall are open as of June 30 – we will extend the return policy at these locations until July 30, 2021. Our regular return policies still apply.

We will accept returns for any purchases made between April 8, 2021 and June 11, 2021, until July 11, 2021. Our stores at Eastgate Mall, Erin Mills Mall, Bramalea City Centre, Pen Centre, Scarborough Town Centre, Cookstown Outlet, and White Oaks Mall are temporarily closed, therefore we cannot accommodate returns at these locations at this time. We will extend the return policy at these locations until 1 month after these stores reopen, or you are welcome to return your purchase at any other location. Our regular return policies still apply.

RETURNS: Our Cloverdale Mall store does not have storefront pick up, therefore we cannot accommodate returns, and can only accept debit or credit card for payment at this time (at this locations). Our stores at Eastgate Mall, Erin Mills Mall, Bramalea City Centre, Pen Centre, Scarborough Town Centre, Cookstown Outlet, and White Oaks Mall are temporarily closed, therefore we cannot accommodate returns at these locations at this time. We will extend the return policy at these locations until 1 month after these stores reopen, or you are welcome to return your purchase at any other location. The regular return policies still apply, see here.

RETURNS: Our Cloverdale Mall store does not have storefront pick up, therefore we cannot accommodate returns, and can only accept debit or credit card for payment at this time (at this location). Our stores at Eastgate Mall, Erin Mills Mall, Bramalea City Centre, Scarborough Town Centre, Cookstown Outlet, Pen Centre, and White Oaks Mall are temporarily closed, therefore we cannot accommodate returns at these locations at this time. We will extend the return policy at these locations until 2 weeks after these stores reopen, or you are welcome to return your purchase at any other location. The regular return policies still apply, see here.

COVID-19 Answers

Effective Thursday April 8, Ontario will be under new COVID-19 restrictions. All stores will be closed for in-store shopping. Most stores now offer Click & Collect – for more information on store locations and hours, click here.

We are preparing to re-open our stores on Friday June 11, 2021. Most stores will open for in-store shopping and will continue to offer Click & Collect. More info to come!

Returns

FAMILY DAY: Monday February 15, 2021. All stores will be closed for Click & Collect Pick Up.

All stores are now open, and regular Return Policies still apply.

Our stores at Eastgate Mall, Erin Mills Mall, Bramalea City Centre, Pen Centre, Scarborough Town Centre, Cookstown Outlet, and White Oaks Mall are open as of June 30 – we will extend the return policy at these locations until July 30, 2021. Our regular return policies still apply.

We will accept returns for any purchases made between April 8, 2021 and June 11, 2021, until July 11, 2021. Our stores at Eastgate Mall, Erin Mills Mall, Bramalea City Centre, Pen Centre, Scarborough Town Centre, Cookstown Outlet, and White Oaks Mall are temporarily closed, therefore we cannot accommodate returns at these locations at this time. We will extend the return policy at these locations until 1 month after these stores reopen, or you are welcome to return your purchase at any other location. Our regular return policies still apply.

RETURNS: Our Cloverdale Mall store does not have storefront pick up, therefore we cannot accommodate returns, and can only accept debit or credit card for payment at this time (at this locations). Our stores at Eastgate Mall, Erin Mills Mall, Bramalea City Centre, Pen Centre, Scarborough Town Centre, Cookstown Outlet, and White Oaks Mall are temporarily closed, therefore we cannot accommodate returns at these locations at this time. We will extend the return policy at these locations until 1 month after these stores reopen, or you are welcome to return your purchase at any other location. The regular return policies still apply, see here.

RETURNS: Our Cloverdale Mall store does not have storefront pick up, therefore we cannot accommodate returns, and can only accept debit or credit card for payment at this time (at this location). Our stores at Eastgate Mall, Erin Mills Mall, Bramalea City Centre, Scarborough Town Centre, Cookstown Outlet, Pen Centre, and White Oaks Mall are temporarily closed, therefore we cannot accommodate returns at these locations at this time. We will extend the return policy at these locations until 2 weeks after these stores reopen, or you are welcome to return your purchase at any other location. The regular return policies still apply, see here.

We've Got 2 Ways for you to shop with us.

Click & Collect

Shop online, choose the store you'd like to pick up your stuff from, and don't wait for shipping. The good news is, you should be able to pick your stuff up the same day. More info on which stores are open for Click & Collect, and hours of operation can be found here.

Web Store Open 24/7

Our web store is open 24/7! Explore the same great deals you would find in-store from the comfort of your couch!


Expected Shipping Times

We are working closely with Canada Post, however please be advised that estimated shipping times may take longer than usual. For the latest updates on Canada Post click here. We've also partnered with local couriers so our GTA customers can receive their orders even faster!

Warehouse Outlet

We have temporarily closed our Warehouse Outlet. Please sign up for our newsletter here, and we will be sure to let you know when we will re-open.

We Are Here To Help

If there are any questions we’re missing or something you would like to share, our Customer Service Team is always here to help! For all the ways to get in touch with us, click here.

 

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