Shipping & Tracking

We aim to ship all orders within 24 hours, though there may be delays depending on product availability and volume. You will be contacted should there be any significant changes and delays to your order.

Canada Post: You will receive an email when your order has shipped via Canada Post. This email will include a tracking number for each package. Shipping times vary according to the destination of your order. Visit Canada Post for an estimated shipping time (use "Ship from Postal code": L4W 0A8).

See Canada Post's parcel delivery standards and definitions.

Envoi: You will receive an email when your order has shipped via Envoi. This email will include a tracking number for each package. Once your order has been dispatched from Envoi’s facility, their team will contact you to provide tracking and delivery updates.

If you were logged in to your Kitchen Stuff Plus account on our website at the time of checkout, you can log in to track your orders progress.

*This is a guideline only, not a guaranteed shipping time. Delivery times vary and are subject to change.

Expedited parcel is the standard ground shipping delivery option that we use to ship orders with Canada Post and Envoi. The shipping cost associated with each order is calculated during the checkout process. We only offer this one shipping option. If an order qualifies for free shipping, ensure this option is selected as it will be shipped via the same method.

Although we make every effort to ensure that these quotes are accurate, we reserve the right to refuse and cancel orders with major discrepancies between the shipping quote and our actual shipping cost.

We offer *Free Shipping for online orders with a product subtotal of $75 or more, excluding taxes and charges. Read our Free Shipping Policy

We use Canada Post Expedited Parcel delivery and a local last mile courier company to get your stuff to you as quickly and cost effectively as possible.

When your order is shipped from our warehouse, you will receive a shipment confirmation email with a tracking number for your items from Canada Post. Track your Canada Post order.

Log in to your Kitchen Stuff Plus account to track your order.

Canada Post: Canada Post will attempt to deliver your package once. If your package is unable to be safe dropped, it will be rerouted to your local Canada Post location for pickup. A notice card will be left outlining additional pick-up instructions (location and location hours will be indicated on the notice. Please visit Canada Post for more details. You will be responsible for picking up the package from Canada Post.

Envoi: Envoi will attempt to safe drop or leave a package with a concierge (where applicable). Envoi will re-attempt delivery within 1-2 business days if the first delivery was unsuccessful. If they continue to experience issues delivering a package, they will re-route it back to our Webstore Facility

Items may be returned to Kitchen Stuff Plus if deemed undeliverable due to addressing errors, refused at the point of delivery or not picked up from a Canada Post location after a certain period of time. We will make an attempt to contact the purchaser. If the purchaser does not reply within 5 business days following the receipt of the returned item, Kitchen Stuff Plus reserves the right to begin the refund process. We will provide a refund less any shipping fees. All shipping fees (including any additional return shipping fees, as determined by Canada Post or Envoi) will be deducted from the refund amount.

Some orders may be re-shipped at Kitchen Stuff Plus's discretion. All returned orders will be handled on a case-by-case basis.

Before contacting us to report your package missing, we encourage you to check each tracking link emailed to you. It’s possible that your order was shipped in more than one package due to its size. As such, the remaining items may still be in-transit.

If a delivery attempt has not been made and you’re unable to track your package, let us know!

Canada Post: We will submit a ticket on your behalf to prompt Canada Post to investigate further. Investigations may take 2-3 weeks to be conducted by their team.

Envoi: We will prompt the Envoi Delivery Team to investigate further.

Until a missing package has been returned to Kitchen Stuff Plus or declared officially lost by Canada Post or Envoi, we are unable to re-ship or refund the order. If you cannot wait for the investigation to be completed, you have the option to place a second order (paid in full). When the missing package investigation is complete, you may return the first order (if it is delivered), or we will provide a refund (if it is declared lost.)

Found Orders: Will be delivered to you immediately and the investigation will be closed. No further action is required.

Undeliverable Orders (shipping, labelling or other sender error): Will be returned to sender (us) and we will re-ship your order on a case-by-case basis at the discretion of Kitchen Stuff Plus.

Undeliverable Orders (address, postal code or other customer checkout errors): Will be returned to sender (us) and we will re-ship your order on a case by cases basis at the discretion of Kitchen Stuff Plus.

Orders Declared Lost or Stolen: On a case-by-case basis, we will either replace or refund your order at no additional cost to you.

Orders Not Declared Lost or Stolen: If Canada Post or Envoi completes their investigation and confirms that the order was delivered in accordance with their delivery standards, the claim will be considered closed and no further compensation will be provided. Kitchen Stuff Plus is not liable for orders that were delivered according to these standards, even if they may have been stolen after delivery.

Furniture is not currently available for delivery. We are working on ways to safely deliver furniture items to you at home. In the meantime, please contact any of our store locations so we can assist you with your furniture purchases.

As required by Canadian law, taxes will be applied to your total order (cost of goods plus all shipping fees). This will be reflected in your total at checkout. All applicable taxes will be charged based on the province your order is being shipped to.

Some orders shipping to the United States may be subject to additional import taxes, duties or brokerage fees upon delivery. These charges are the customer’s responsibility.

When you place an online order, you’ll be emailed an order confirming within a few moments. If you haven’t received a confirmation within an hour of placing your order, ensure you check your junk and spam folders as the emails often filter there. Alternately, you may have entered your email address incorrectly. In which case, please contact us directly so we can investigate further.

You will also receive emails to update you on the progress of your order. The first email you’ll receive is after the contents have been picked in our warehouse. The second will advise when the items have been packed for shipping. Once your order has shipped, you’ll receive another email to provide you with tracking information.

Please note, it may take Canada Post a full business day to process your order in their system. You may notice that no tracking information is available when you navigate to their website using your tracking number. Rest assured, your order is underway!

If you were logged into your Kitchen Stuff Plus account when you placed your order, you can check the status anytime by viewing your My Account. Unfortunately, guest orders cannot be checked by logging into an account.

Forgot your account password? Retrieve it now.