Used or without original packaging
We will not accept returns or exchanges on used items or items without original packaging under any circumstances.
We will accept seasonal items for return only if returned a minimum of 7 days prior to the event date (e.g., Halloween, Christmas).
- Summer items (patioware, outdoor candles and lanterns, BBQ items, etc.) will be accepted for return prior to August 15 only.
- Holiday items (ornaments, Christmas textiles, holiday decorations, chargers, etc.) will be accepted for return prior to December 17 only.
All seasonal items are FINAL SALE after these dates.
Holiday Gift Item Returns
We will accept returns on holiday gift items until January 15, or within 30 days (whichever is longer). Note that Christmas department items are seasonal items and cannot be returned after December 17.
Kitchen Stuff Plus offers a 1-Year Warranty for defective appliances. Warranty applies to products purchased in-store only, not available for online purchases. Original purchase receipt required.
Warranty does not apply to Nespresso products – all defects on Nespresso products are handled directly through Nespresso's 'Nespresso Club' program here.
For all other brand appliances, please contact the manufacturer directly.
From time to time, Kitchen Stuff Plus sells refurbished appliances. These items will be clearly marked as refurbished on the sales floor and on the product packaging. Our 1-Year Warranty does not apply to these products. All warranty-related claims must be handled directly through the manufacturer. No returns or exchanges will be provided in-store unless the product was purchased within the last 30 days, and is unused and it its original packaging.
For appliances ordered online we are able to accept returns on defective appliances within 30 days from the purchase date.
Some appliances are covered by extended manufacturer's warranties which vary depending on the brand. Kitchen Stuff Plus does not honour extended warranties. Customers must follow the manufacturer's warranty instructions and return the product to one of their service centres. We will be happy to direct you to the nearest location.
Final Sale items
In-store signage and price tags clearly mark selected items as "Final Sale". In these cases, the prices are so low (often below cost) that we will not accept the merchandise for return.
Warehouse Sale, Sidewalk Sales & Tent Sales
Items purchased at any of our warehouse or sidewalk sales are final sale. No refunds or exchanges. We will, however, replace any items that are defective where possible.