FREE Shipping on orders $75+

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Shipping & Tracking

Everything you need to know about shipping and tracking your purchases

Thank you for shopping with Kitchen Stuff Plus!

Please note we are taking every precaution necessary and have committed to enhanced safety measures in our warehouse. As a result, it may take a little longer than usual to process, pack, ship, and receive your orders. See other COVID-19-related questions here.

Order Processing Time

We aim to ship all orders within 24 hours, though there may be delays depending on product availability and volume. You will be contacted should there be any significant changes and delays to your order.

We are currently working on ways to safely deliver our furniture items to you right at home.In the meantime, please contact any of our locations and someone will be happy to help you with your furniture purchase.

Expected Shipping Times

We ship through Canada Post, and Envoi for deliveries in the Greater Toronto Area (GTA). You will receive an email notice when your Canada Post order ships, with a tracking number for each package. Shipping times vary according to the destination of your package. Visit Canada Post for an estimated shipping time (use "Sending from postal code": M6A 1L9).

We use a local ‘last mile’ courier company for many orders across the GTA to deliver your stuff as quickly as possible! Once the order has been dispatched to the company they will contact you to let you know your order is on the way!

*This is a guideline only, not a guaranteed shipping time. Delivery times vary by location and are subject to change.

Shipping Costs

We use Canada Post Expedited Parcel delivery and a local last mile courier company to get your stuff to you as quickly and cost effectively as possible

Although we make every effort to ensure these quotes are accurate, we reserve the right to refuse orders with major discrepancies between shipping quote and our actual shipping cost.

We offer Free* Shipping for online orders with a product subtotal of $75 or more, excluding taxes and charges. Learn more about our Free* Shipping policy here.

Tracking Your Order

When your order is shipped from our warehouse, you will receive a shipment confirmation email with a tracking number for your items from Canada Post. Learn more about tracking your Canada Post order here.

If you have an online Kitchen Stuff Plus account, you can track your orders by logging in here.

Delivery Attempts

Canada Post will attempt to deliver your package once. In the case that your package is not safe dropped, you will receive a notice to pick up your package at your local Canada Post (location & location hours will be indicated on notice). 

Please visit Canada Post for more details. 

Items Returned To Sender 

Items may be returned to Kitchen Stuff Plus if deemed undeliverable due to address errors, refused at the point of delivery, or not picked up from their Canada Post location after a certain period of time. We will make three attempts to contact the purchaser.  

If the purchaser does not respond within 5 business days following the receipt of the returned item, Kitchen Stuff Plus reserves the right to begin the refund process. We will provide a refund less shipping fees. All shipping fees (including any additional return shipping fees, as determined by Canada Post) will be deducted from the refund amount.  

Some orders may be re-shipped, at Kitchen Stuff Plus' discretion.   

All returned orders will be handled on a case-by-case basis. 

Items Returned To Sender

Items may be returned to Kitchen Stuff Plus if deemed undeliverable due to addressing errors, refused at the point of delivery, or not picked up from their Canada Post location after a certain period of time. We will make three attempts to contact the purchaser.

If the purchaser does not respond within 5 business days following the receipt of the returned item, Kitchen Stuff Plus reserves the right to begin the refund process. We will provide a refund less shipping fees. All shipping fees (including any additional return shipping fees, as determined by Canada Post) will be deducted from the refund amount.

Some orders may be re-shipped, at Kitchen Stuff Plus' discretion.

All returned orders will be handled on a case-by-case basis.

Lost Or Stolen Packages

Before calling to report your package missing, registered users should check their order status by logging in to your account. If there hasn't been an attempted delivery and you are unable to track your package online, please let us know. We will contact Canada Post on your behalf to locate your package.

Until a missing package has been returned to Kitchen Stuff Plus or declared officially lost by Canada Post or our local courier, we are unable to re-ship or refund the order. If you cannot wait for the investigation to be completed, you have the option to place a second order (paid in full). When the missing package investigation is complete, you may return the first order (if it is delivered), or we will provide a refund (if it is declared lost).

Taxes & Brokerage

As required by Canadian law, taxes will be applied to your total order (cost of goods plus all shipping fees). This will be reflected in your order total at checkout. All applicable taxes will be charged based on the province your order is being shipped to.

Some orders shipping to the United States may be subject to additional import taxes, duties, or brokerage fees upon delivery. These charges are the customer's responsibility.

 

When you place an online order, you'll be emailed an order confirmation within a few moments. If you don't receive an order confirmation within an hour of placing your order, please double check junk and spam folders as these can emails often filter to these folders. If you still haven't received a confirmation email, reach out to us directly at contactus@kitchenstuffplus.com.

You'll also receive emails updating the progress of your order. The first email you'll receive is after everything has been picked, and then another once your order has been packed. Once your order has been shipped, we'll email you to let you know, including your tracking information, so you can track your order.

It can sometimes take Canada Post a full business day to process your order, so if there is no tracking information available, rest assured Canada Post is working on it.

If you were logged into your Kitchen Stuff Plus account when you placed your order, you can also check the status of your orders any time by logging in to My Account. Unfortunately, Guest Orders cannot be checked by logging into an account.

Forgot your account password? Retrieve it now.

Order Processing Time

As a result of a surge in orders, as well as our commitment to enhanced safety measures in our warehouse, it may take a little longer than usual to process, pack, ship, and receive your orders. For an update on Canada Post Shipping times, click here. See other COVID-19-related questions here.

ITEM STATUS

PROCESSING TIME

In Stock 1 Business Day
Limited Availability 1 – 5 Business Days
Back Ordered Varies **
Special Order Varies**

We reserve the right to hold orders due to security concerns.

*This is a guideline only, not a guaranteed processing time. Excludes large quantity orders.

**Processing time varies depending on when the vendor/manufacturer makes the item available.

Please note: We are currently unable to ship furniture items due to weight and size. All furniture items must be purchased and picked up in-store. Learn more about how to order furniture from us here.

Expected Shipping Times

We ship through Canada Post, and a local courier for deliveries in the Greater Toronto Area (GTA). 

You will receive an email notice when your order ships, with a tracking number for each package. Shipping times vary according to the destination of your package. Visit the Canada Post website for a shipping time estimate (use "Sending from postal code": M6A 1L9).

*This is a guideline only, not a guaranteed shipping time. Delivery times vary by location and are subject to change.

Shipping Costs

You pay only what it costs to ship your package - we never charge extra handling fees! 

When you provide a postal code on the shopping cart checkout page, you will receive our most accurate shipping rate quote based on the items in your cart. We use your postal code and the cubic volume and weight of your order to calculate and to obtain the shipping quote directly from Canada Post. You will be charged the actual dollar value of the shipping quote displayed during checkout.

Although we make every effort to ensure these quotes are accurate, we reserve the right to refuse orders with major discrepancies between shipping quote and our actual shipping cost.

We offer Free* Shipping for online orders with a product subtotal of $75 or more, excluding taxes and charges. Learn more about our Free* Shipping policy here.

Tracking Your Order

When your order is shipped from our warehouse, you will receive an email to confirm that your order was shipped and to provide you with a tracking number for each package in your order.

Visit the Canada Post website to track your order and find out your expected delivery date.

If you have an online Kitchen Stuff Plus account, you can track your orders by logging in.

Learn more about tracking your order online.

Delivery Attempts

Canada Post will attempt to deliver your package once. If no one is home your package will be delivered to the Canada Post outlet for your area (the location will be indicated on the Canada Post Delivery Notice Card, or you can log into your account and view the order tracking information for details).

Please see Canada Post website for more details here.

You are responsible for picking up the package from the Canada Post outlet. Canada Post will hold items for 15 days before returning them to sender (see 'Items Returned to Sender' for details on our policy). Government issued ID and proof of address will be required at your Canada Post location (for further details visit Canada Post).

If you would prefer, you can, during the point of order, request to have your package delivered directly to your local post office! Avoid delivery delays and pick up your order where and when it is convenient for you! Choose the post office near your home, office or even your cottage!

Items Returned To Sender

In the event that an order is returned to Kitchen Stuff Plus as undeliverable due to addressing errors, refused at the point of delivery or not picked up from their Canada Post location within the requisite amount of time, we will make three attempts to contact the purchaser. If the purchaser does not respond within 5 business days following the receipt of the returned item, Kitchen Stuff Plus reserves the right to begin the refund process.

For any items that are undeliverable or Returned to Sender due to addressing errors, or packages that are Returned to Sender because they are refused at point of delivery or not picked up from their Canada Post location within fifteen business days, we will provide a refund less shipping fees. All shipping fees (including any additional return shipping fees, as determined by Canada Post) will be deducted from the refund amount. A restocking fee may also be charged, at the discretion of Kitchen Stuff Plus.

Some orders may be re-shipped, at Kitchen Stuff Plus' discretion. All returned orders will be handled on a case-by-case basis.

Lost Or Stolen Packages

Before calling to report your package missing, registered users should check their order status by logging in to your account . If there hasn't been an attempted delivery and you are unable to track your package online, please let us know. We will contact Canada Post on your behalf to locate your package.

Until a missing package has been returned to Kitchen Stuff Plus or declared officially lost by Canada Post, we are unable to re-ship or refund the order. If you cannot wait for the investigation to be completed, you have the option to place a second order (paid in full). When the missing package investigation is complete, you may return the first order (if it is delivered), or we will provide a refund (if it is declared lost).

Found Orders: Will be delivered to you immediately and the investigation will be closed. No further action is required.

Undeliverable Orders (Shipping, Labeling or Other Kitchen Stuff Plus Errors): Will be returned to Kitchen Stuff Plus and we will re-ship it to you at no cost.

Undeliverable Orders (Address, Postal Code or Other Customer Errors): Will be returned to Kitchen Stuff Plus. We will provide a refund for the order less shipping costs (see Items Returned to Sender, above).

Orders Declared Lost or Stolen: On a case by case basis, we will refund or replace the order at no additional cost.

Taxes & Brokerage

As required by Canadian law, taxes will be applied to your total order (cost of goods plus all shipping fees). This will be reflected in your order total at checkout. All applicable taxes will be charged based on the province your order is being shipped to.

Some orders shipping to the United States may be subject to additional import taxes, duties, or brokerage fees upon delivery. These charges are the customer's responsibility.

When you place an online order, you'll be emailed an order confirmation within a few moments. If you don't receive an order confirmation within an hour of placing your order, please reach out to us directly at contactus@kitchenstuffplus.com.

You'll also receive emails updating the progress of your order. The first email you'll receive is after everything has been picked, and then another once your order has been packed. Once your order has been shipped, we'll email you to let you know, including your tracking number, so you can track your order.

It can sometimes take Canada Post a full business day to process your order, so if there is no tracking information available, rest assured Canada Post is working on it.

If you were logged into your Kitchen Stuff Plus account when you placed your order, you can also check the status of your orders any time by logging in to My Account. Unfortunately, Guest Orders cannot be checked by logging into an account.

Forgot your account password? Retrieve it now.
 

For any other questions related to shipping, please check out our Shipping FAQs.