Gift Card FAQs
How can I check the balance on my gift card?
You can ask any of our sales associates to check your balance for you while visiting our stores, or to check online, click here to use the tool at the top of this page.
How do I pay for my purchases with a gift card?
Just present your gift card when you're ready to check out at our cash register. The amount you've spent will be deducted from the stored value on your card. If a balance is remaining, you can use it for a future purchase. The card value or card balance is not redeemable for cash. If your purchase exceeds the amount on the gift card, you will be asked to pay for the difference at the time of purchase. Merchandise you've purchased using this card can be returned for a store credit only. You can not purchase a gift card with a gift card. At this time, only our more recent gift cards featuring the Givex logo on the back can be used for online purchases. Older gift cards, issued by Eigen cannot be used for online purchases. For easy reference, pictures of accepted gift cards will be shown when using our online checkout system.
Does my gift card expire?
No, your gift card never expires. Feel free to take your time and shop around whenever you want.
What happens if my gift card is lost?
Our gift cards have no value until activated by our cashiers. But once that happens, they're just like cash so be careful not to misplace your card. Kitchen Stuff Plus is not responsible for lost or stolen cards or transactions made without your consent. Treat this card like cash!
What forms of payment do you accept?
You can purchase a Kitchen Stuff Plus gift card with cash, credit card or Interac/Debit.
How do I reach Customer Service?
If you have any questions about our gift cards, click here to send us an e-mail or call us.
Are your gift cards available in U.S. dollars?
No. All Kitchen Stuff Plus stores are located in Canada and, as such, we only sell gift cards in Canadian dollars.
How do I place a corporate gift card order?
Please visit our Corporate Contacts page here.
What are the terms and conditions of a gift card?
Your gift card never expires. Card has no cash value until activated. Card value is not redeemable for cash. Merchandise purchased with a gift card can be returned for store credit only. Cards can be loaded to a maximum of $1,000 CAD. Kitchen Stuff Plus is not responsible for lost or stolen cards or transactions made without your consent. Treat your card like cash. Terms and conditions may change without notice.
Can I purchase a gift card online?
We don't currently have this functionality set up on our website at this time due to security purposes. We are working on implementing an electronic gift card purchase feature, and hope to have this up and running soon. In the meantime, you can still purchase gift cards at any of our locations!